About Disneyland® Paris

AN UNPARALLELED RESORT AND COMPANY

Disneyland Paris has grown with its guests to become Europe’s number one tourist destination. Today Disneyland Paris is a multi-day resort offering two world-class theme parks, seven themed Disney hotels and Villages Nature Paris, a 27-hole golf course, the Disney Village® entertainment complex, and Europe’s largest integrated corporate events venue.

Management team

The Management Committee defines and implements the overall Group strategy. It is an international management team endowed with a solid expertise.

Natacha Rafalski started her role as Présidente, Disneyland Paris in December 2018 and is responsible for bringing Disney magic to life for nearly 15 million guests each year at Europe’s top tourist destination and beacon of Disney in the region. She leads a multinational team of 17,000 Cast Members and oversees two theme parks, eight themed hotels, a 27-hole golf course and Disney Village, a themed dining entertainment and shopping destination. She will also oversee the ambitious expansion plan for the Walt Disney Studios Park announced earlier this year.

Prior to this Natacha served as Chief Financial Officer (CFO) and Senior Vice President, Business Strategy and Finance for Disneyland Paris responsible for finance, real estate, transformation, corporate alliances and operating participants. She also was Chief Financial Officer (CFO) and Vice President, TWDC Greater China from 2013 to 2017. During her tenure as CFO the business achieved record growth across all segments and achieved various milestones including the construction of the Company’s first and world’s largest Disney Store in China, and the opening of regional offices across the country. She also led the Company’s Diversity and Inclusion initiatives for the Asia region with her contribution widely acknowledged when named among the 2017 winners of Profiles in Diversity Journal’s 16th annual Women Worth Watching® Awards.

Natacha began her career in corporate treasury with Disney in 1995 and has held various positions in corporate treasury and finance. Since April 2005, as Vice President, Corporate Finance, she oversaw and managed Structured Finance, Global Cash Management and Treasury Operations and lead and implemented the successful Enterprise-wide Cash Flow forecasting project. She also played a key role in Shanghai Disney Resort negotiations specific to the capital structure for Shanghai Disneyland and led the effort to set up treasury operations for the project.

From October 2001 to April 2005, Natacha had a broad corporate finance role with responsibility for
Disneyland Paris, capital markets and film finance. She was responsible for day to day management of projects including negotiation and execution, completion of due diligence and recommendations to senior management as well as oversight and coordination of large teams across the company both at Corporate and business units. Prior to this she was in the corporate finance team responsible for day to day management of projects related to Disneyland Paris.

Natacha Rafalski was born in Montreal, Canada, and raised just outside of Paris, France. Natacha, holds an M.B.A. Finance, Anderson Graduate School of Management at UCLA and a B.A. Mathematics/Economics, Phi Beta Kappa, University of California.

Angela Bliss joined Disneyland Paris in April 2019 as Vice President, Communications and Public Affairs, Europe, Middle East and Africa, serving on the Disneyland Paris steering committee. Angela is responsible for communications, media relations, corporate social responsibility and government affairs for Europe’s number one tourist destination and leading employment brand. In this role, she develops and implements the internal and external communication strategy aimed at strengthening the reputation of Disneyland Paris and driving the business through marketing communications.

Prior to joining Disneyland Paris, Angela served as Vice President, Employee Engagement and Connections, Disney Parks, Experiences and Products, in Burbank, California, leading a global team responsible for strategic communications designed to build culture, engage and motivate employees, and drive business goals across a multinational, multilingual global workforce.

Angela also served as Vice President, Global PR and Strategic Communications Planning, leading all marketing communications and consumer PR efforts globally for Disney’s six resort destinations, 12 theme parks, 40+ hotels, four cruise ships, a tour and vacation membership business, and Walt Disney Imagineering.

Prior to this role, Angela served as Vice President, External Communications & Executive Engagement. Over the course of five years, she led global executive engagement and external media relations including reputation, corporate, financial and issues management communications during the then most significant growth period in Disney Parks’ history and during the launch of Shanghai Disney Resort, the company’s most significant foreign investment ever.

During her career, Angela has held various positions in The Walt Disney Company, leading consumer press relations for Disneyland Paris and launching Disney Cruise Line, Hong Kong Disneyland and Shanghai Disney Resort ,and she served as Director of Worldwide Public Relations for Pixar Animations Studios, overseeing worldwide publicity and strategy behind the global theatrical, home entertainment, and awards campaigns. She also served as Senior Director of Corporate Public Relations for Starwood Hotels & Resorts Worldwide.

Angela graduated from Denison University with a Bachelor of Arts, English Writing and Literature and an Organizational Studies Certificate.

Daniel Delcourt is Senior Vice President Operations at Disneyland Paris. He is a member of the Steering Committee.

Disneyland Paris Operations is responsible for the creative vision, development and integration of the product, as well as the onsite end-to-end Guest experience. With this comes the alignment of all product development and operational delivery for parks, hotels, Disney Village, entertainment, merchandise, food and beverage and franchise integration.

Working in close collaboration with Walt Disney Imagineering and Commercial, the Operations team under Daniel’s leadership partners on strategy, design, development, show direction and the integration of the Company’s vast creative intellectual property and franchises across all of Disneyland Paris’ products, experiences, and services.
Daniel has been working in the hospitality and tourism sector for over 30 years. Equipped with several experiences in hotel management in France and abroad, he started at Disneyland Paris in April 1996 as Head of the restaurants at Disney’s Sequoia Lodge. He was quickly promoted to Senior Manager Operations at Disney Village (1997-1999), before heading Disney’s Davy Crockett Ranch (1999), the Golf Disneyland (1999-2000) and Disney’s Sequoia Lodge (2000-2002).

From 2002 to 2007, he diversified his expertise as Head of the Entertainment Department where he launched several shows, including in the context of the 15th anniversary of the destination, and contributed to the organization of the opening of The Walt Disney Studios Park in 2002.
From 2007 to 2012, he was Vice President Hotels and Business Solutions.
Five years later, he crossed the Atlantic to be named Vice President Hotels and Downtown Disney at Disneyland Resort Anaheim in California. And in July 2014, he returned to Disneyland Paris where he was appointed Chief Operating Officer.
Daniel has a Master’s Degree in management in the Food and Beverages branch from the École Hôtelière de Namur in Belgium.

Key Figures

TOURISM

THE RESORT

The Resort

·#1 tourist destination in Europe

· 2 theme parks, 59 attractions

· 7 Disney Hotels

· 2 Convention centers

· Disney Village

· 1st TGV hub

Convention Centers

· 2 Convention Centers

· 3 conference rooms

· 95 meeting rooms

· more than 500 events per year

· 18,000 m² of event space ready to welcome events of all sizes

Disneyland Park

· 12 April 1992

· 50 hectares

· 40 attractions

· 31 restaurants

· 35 shops

Disney Village

· Largest entertainement complex of Ile-de-France

· 15 restaurants

· 9 shops

· 15 screen multiplex

Walt Disney Studios Park

· 16 March 2002

· 25 hectares

· 11 attractions

· 6 restaurants

· 8 shops

Transport

· 1st TGV Hub, offering the highest number of interconnections in France reaching all French cities and many European cities

Hotels

· 7 Disney Hotels

· 8 Partner Hotels

· 8,500 rooms

AN EMPLOYER OF CHOICE

Cast Members

· 16,000 Cast Members

· 84% of our employees have a permanent contract (CDI)

· 500 different jobs

Diversity

· 124 nationalities

· 20 spoken languages

· 5,9% of our employees have disabilities

Training & mobility

· In 2020, we delivered 306,750 hours of training

· 78% of Cast Members became managers through internal promotions

RESPONSIBILITY AND CITIZENSHIP

Accessibility

· We welcomed 125,000 guests with disabilities or special needs in 2019

· 21.6 million euros invested between 2015 and 2024 to make the resort accessible to everyone

CITIZENSHIP

Citizenship

· More than 1,000 Disney VoluntEARS

· 8000 volunteering hours every year

· 40 000 sick children visited in 500 hospitals across France and in Europe since 1991

· Nearly 20 million euros of items donated to charities and health facilities in France and Europe since March 2020

· More than 20 000 wishes of children granted since 1992

Environment

· 1st European theme park to have its own water treatment station

· 2 million m3 of drinking water saved since 2013 since our wastewater treatment plant

· 890 fewer tons of CO2 per year by 2023 thanks to our solar canopy plant

· 724,000kWh produced from 2,000 tons of restaurant biowaste

CONTRIBUTION TO THE ECONOMY

Contribution to the French economy

Contribution to the French economy*

· 84.5 billion euros in added value to the French economy and 8.8 billion euros paid in taxes in France since 1992

· Disneyland Paris generates 63,000 direct, indirect, and induced jobs**

· 6% of France’s tourism revenues since 1992

**Source: SETEC Survey 1992-2020
**in 2019

Investment

· 9.1 billion euros invested since 1992

· 2 billion euros are being invested in a multi-year expansion plan, including the transformation of Walt Disney Studios® Park, adding three new areas and starting with the opening of Avengers Campus in 2022

Val d'Europe

· 36,000 jobs

· 36,000 residents

· 3,9% average annual job creation rate in Val d’Europe

Cast Experience

"You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality." - Walt Disney

Making dreams come true is a real job

The company owes its success to its ability to find and develop a variety of talents, called Cast Members. To bring to life the Disneyland Paris magic, the company counts on the commitment and expertise of more than 16,000 Cast Members from 124 different nationalities, speaking 20 languages and filling in 500 job classification. A group of men and women work together to create exceptional, magical experiences for every guest daily. The diversity of this team is an asset and an engine of creativity.

Disneyland Paris puts diversity and professional equality at the heart of its human resources policy. Gender equality, the hiring of older workers, recent graduates, people with disabilities, and access to job opportunities for the long-term unemployed are an integral part of this policy.

Euro Disney Club

The Euro Disney Club brings together former shareholders of Euro Disney S.C.A. who meet the General Terms and Conditions.

Euro Disney S.C.A. shares were subject to a Tender Offer in June 2017, followed by a mandatory withdrawal offer from The Walt Disney Company. The Offer was published by the AMF (Autorité des Marchés Financiers [French Financial Markets Authority]) in an information leaflet on 10 May 2017 under number 17-186, pursuant to the conformity decision made on 9 May 2017. You will find this note on the AMF website (www.amf-france.org).

Real estate Development

As part of our commitment to building the future of our destination, Disneyland Paris plays an instrumental part in the development of the region, and, most notably, the territory of Val d’Europe.

Thanks to a public/private partnership unique in France, approximately half of the 2118 hectares of land encompassed in the Main Agreement has been developed. Val d’Europe is one of the very few territories with a clearly defined roadmap. With this long-term vision, needs in terms of infrastructures and services can be anticipated, thus ensuring a sustainable development.

Disneyland Paris Event Group

Disneyland® Paris Event Group is the division in charge of imagining, organizing and hosting events at Disneyland® Paris. Designed to serve the thriving events industry, it creates unforgettable customized experiences with two tailored brands that combine the art of Disney storytelling with all the assets of an integrated destination.

For more than 27 years, Disneyland® Paris has been creating and hosting professional events, relying on the power of Disney storytelling and a dedicated team of event experts. Building on this expertise, it created new successful proprietary events such as Disneyland® Paris Run Weekend and Electroland, positioning Disneyland® Paris as both a major event venue and producer.

Now, Disneyland Paris Event Group gathers a team of 200 creative and passionate professionals who imagine, host and produce unforgettable events in Disneyland Paris’ spectacular theme parks and dedicated spaces. They provide our core audiences and new segments with immersive, creative and innovative experiences through our two brands:

Business Solutions by Disneyland® Paris: the brand dedicated to business tourism and professional events: conventions, exhibitions, park privatisations and team activities.

Live Events by Disneyland® Paris: the brand which brings Disney stories, park seasons and audiences’ passions, such as music or sports, to life through not-to-be-missed events.

Our raison d’être: create the unexpected and bring emotion to life.

Follow the latest Disneyland Paris Event Group news on Twitter and Linkedin

Official partners

We have signed official partnership agreements with 13 companies to date: Coca-Cola, Pandora, Crédit Mutuel, Bel, Nestlé Waters, Mastercard, Unilever, RhinoShield, Hertz, Orange, Citizen, Heinz and Sodexo.

Ambassador Program

In 1965, when Disneyland celebrated its tencennial in California, Walt Disney had the will to create a legacy program named the “Disney Ambassador Program.” Since then, the tradition continues in all Disney Resorts around the world.

Walt Disney was involved in several monumental projects and was overwhelmed with requests for personal appearances and to host special guests. He decided to appoint a spokesperson to serve as the official representative of all Disneyland Cast Members. Tour Guide Julie Reihm was selected by Walt Disney himself to serve as the first official Ambassador.

About Disneyland® Paris

AN UNPARALLELED RESORT AND COMPANY

Management team

Natacha Rafalski

Angela Bliss

Guillaume Da Cunha

Daniel Delcourt

Gilles Dobelle

Edwige Lechevalier

Boris Solbach

David A. Wilson

Key Figures

TOURISM

THE RESORT