Our approach to accessibility is intended to empower those with disabilities – including our guests, Cast Members and association organizations. Disneyland Paris continues its commitment to accessibility with a collection of offerings and services that are continually refined to create an accessible environment.
Disneyland Paris has focused on creating a welcoming environment for all guests and Cast Members for more than 30 years. Since 2004, the resort has been awarded the national “Tourisme et Handicap” label for its efforts related to accessibility and safety in four categories of disability – hearing, mental, motor and visual.
Disneyland Paris is continuously investing to deliver offerings that are more accessible to guests with disabilities, working with experts to not only meet, but also exceed current standards. Whether in parks, hotels, attractions or shows, dedicated services have been introduced to improve the experience of guests with disabilities. From designing new accessibility maps and guides as well as introducing French Sign Language or chansigne interpretation in shows, to adapting existing facilities and training Cast Members, Disneyland Paris continues to design its guest experience to make the magic accessible to everyone. The resort is also committed to offering equal opportunity employment and continues to hire Cast Members with disabilities across positions.
With the experience and knowledge gained from more than 30 years of welcoming guests with disabilities – and since the implementation of our approach to accessibility which promotes guest autonomy – Disneyland Paris has continued to develop and introduce new services. This year, the resort introduced AudioSpot, an audio description service for visually impaired and blind guests to experience even more Disney storytelling, which continues to roll out across the resort. Additionally, a new service called Virtuoz has been introduced for blind and visually impaired guests, allowing for autonomous orientation and mobility thanks to an interactive box with several interchangeable 3D maps and supplemental audio.
Recently, Disneyland Paris participated for the 12th consecutive year in the European Week for the Employment of People with Disabilities, allowing the resort to highlight Cast Members with disabilities and the ongoing work of dedicated teams, raise awareness among Cast Members, and introduce people with disabilities to the many possible professions at the resort on the occasion of DuoDay in Europe.
Diversity and inclusion are much more than key values at Disneyland Paris – they are the resort’s greatest strengths and at the heart of everything done to elevate the experience of guests and Cast Members. The resort’s relationship with associations and educational organizations is also a core focus, as an essential part of an ongoing commitment to reach even more people with disabilities.
“We’ve been collaborating with Disneyland Paris for nearly 10 years now, particularly on accessibility for visually impaired and blind people and their guide dogs. The resort is an example to follow in terms of accessibility, and people with disabilities will always be welcomed very well,“ Stéphane Boutemy, Head of Communications, National Association of Guide Dog Handlers.
Disneyland Paris will always strive to create a culture of inclusion, where everyone is welcome. The resort is focused on creating a welcoming environment for guests from around the world, and its teams reflect the diversity of their stories, backgrounds and traditions. We are proud of this strong commitment at all levels of the company.