When it begins its initial phased reopening on July 15, Disneyland® Paris will once again invite guests to enjoy the unforgettable and magical moments that it is known for. In line with guidance from French government and local health authorities, Disneyland Paris parks, Disney’s Newport Bay Club hotel, and Disney Village will open with enhanced health and safety measures.
As the health and safety of our guests and Cast Members is a top priority, Disneyland Paris’ phased reopening will take a deliberate approach with limited attendance, physical distancing and enhanced cleaning and disinfecting measures aligned with guidance from French government and health authorities, and will require the wearing of face covering for guests ages eleven and older, Cast Members and third-party operators .
On July 15, the majority of Disneyland Paris’ attractions, rides, shopping, food and beverage locations will resume operations. Experiences that draw large group gatherings such as Disney Stars on Parade, the nighttime spectacular Disney Illuminations and some indoor shows will return at a later date. In order to accommodate physical distancing guidelines, Disney Character meet and greets will be temporarily unavailable. Disney Characters will be in the parks in new ways to entertain and delight guests..
The resort will continually adjust operations and health and safety measures as the situation evolves and in accordance with guidance from French authorities.
Limiting attendance with an advanced reservation system
As Disneyland® Paris welcomes guests back to the magic with a limited number of tickets available each day during the initial reopening, a new online reservation system will be made available in early July. To ensure admission, guests in possession of or buying non-dated tickets, and Annual Pass holders, will need to register on this new online reservation system to obtain a reservation for park entry prior to their arrival. Guests who already have a dated ticket do not need to register and reserve a date. Likewise, guests with packages that include park admittance will receive admission for the duration of their stay and do not need to use the new online reservation system.
Ticket and package are now on sale on the resort’s website, Disneyland Paris call center and official travel partner channels, with a limited number of tickets available each day during the initial reopening phase. Ticket sales will not be available on site.
New physical distancing measures to protect the magic
In line with guidance from French government and health authorities, physical distancing will be implemented throughout the resort in queues, ride vehicles, shops, hotels, restaurants and other facilities, and signage will be displayed as a reminder.
In attractions, the configuration of each ride including boarding will be adapted for physical distancing between groups or families. Single Rider and FASTPASS services will be unavailable. In addition, kids’ playgrounds, traditional Character meet and greets, and makeover experiences will remain temporarily unavailable.
During the initial reopening phase, many Disney, Pixar, Star Wars Characters or Marvel Super Heroes will appear in the Parks and offer guests memorable photo opportunities. From unexpected appearances to new Selfie Spots, there’s never been a better time to see beloved characters. Close interactions, including hugs, will be temporarily suspended.
The Lion King: Rhythms of the Pride Lands top-rated show will reopen during summer 2020, and theaters will adopt a new seating configuration to promote physical distancing. Guests can check the availability of attractions and entertainment through the resort’s official website and app.
Restaurants seating capacity will be reduced, while a new Take-Away offer will allow guests to enjoy eating in the many outdoors locations available in both parks. Buffet restaurants will change to a new all-you-can-eat table service offer. Booking is highly recommended for all table service restaurants.
Disneyland® Paris boutiques will be open and reconfigured to create a larger circulation space. In addition, Cast Members will be available to encourage physical distancing. Different entry and exit paths will be used in both restaurants and boutiques, while contactless payment will be encouraged and sneeze guards installed at points of sale.
Every guest staying at a Disney Hotel or Disney Nature Resort will benefit from Extra Magic Time and can therefore enjoy access to park areas before official opening times .
In Disney Hotels, elevators will be used one family at a time and sneeze guards will be installed at front desks. Accelerated check-in procedures will be established and room service will be adapted with physical distancing measures.
Enhanced protective measures and cleaning procedures
When Disneyland Paris reopens, a layered approach to health and safety measures will be implemented throughout the resort, including required wearing of face coverings and enhanced cleaning measures.
To promote the health and safety of guests and Cast Members, guests ages eleven and older, all Cast Members and all third-party operators will be required to wear an appropriate face covering at all times except when eating.
More than 2,000 sanitizing and hand washing stations will be available throughout the resort, especially at the entrances and exit of each attraction, boutique, restaurant and theater.
Disneyland Paris will further increase the frequency of cleaning and disinfecting measures in addition to the standards of cleanliness already in place. Prior to reopening, the resort kitchens, sanitary facilities and attractions will undergo appropriate cleaning. Moving forward, increased cleaning and disinfecting procedures will be in place in high-traffic areas such as handrails, tables, handles and restrooms. Overnight procedures will clean targeted areas.
Disney Hotels are also going through a phase of deep cleaning prior to reopening , then Disneyland Paris will implement enhanced cleaning and disinfecting procedures in several high-touch areas such as handles, light switches, thermostats, remotes and more. This is in addition to our standards of cleanliness already in place. Reinforced procedures include unique/new cleaning microfiber being used for each room, sanitation of amenities, use of double pillow covers and removal of items like pens, paper and throw pillows. In addition, housekeeping will not enter a guest room during a stay unless specifically requested by the guest.
Expanded health and safety training for cast members
As Disneyland® Paris welcomes guests back to the magic, its Cast Members will play a key role in guiding and explaining new measures to guests, answering any questions and encouraging everyone to follow measures to promote the health and safety of us all.
Prior to reopening, cast members will undergo new training to ensure they are prepared to support the enhanced health and safety measures, encourage physical distancing, and manage contactless payment solutions.
Disneyland Paris asks all guests to comply with the following requirements when the resort reopens
1/ After purchasing admission ticket(s) to Disneyland Paris, guests must make a dated reservation through the new online system . Annual Passholders as well as guests with room only booking must also make a dated reservation for park entry in advance.
Guests who already have a dated ticket or guest who bought a hotel package with tickets included will not need to make a reservation.
All guests with special needs or situation may check disneylandparis.com or contact Disneyland Paris Central Reservation office.
2/ At arrival, guests will be asked to present both the confirmation file received after the reservation is secured AND their Park ticket to be granted access to the Parks.
3/ Guests ages 11 and above will be required to wear an approved face covering during their entire visit, except while eating.
4/ Guests are expected to respect physical distancing and capacity measures, to read and comply with health and safety measures mentioned on signage in both digital screens and poster displays.
5/ Guests are encouraged to regularly use hand washing and sanitizing stations throughout the entire visit.
We all have an important role to play in promoting health and safety. As we do our part, we also ask our guests to do theirs, by wearing face covering and respecting physical distancing and other guidelines.
It may be different from the last time you visited. But together, we can find new ways to create magical moments and memories to treasure.
To help guests about these new health and safety measures and guide their journey from booking to arrival, Disneyland® Paris has developed a Disney branded health and safety programme available on digital pre-arrival communication tools such as DisneylandParis.com.
This new programme will feature, Edna Mode, the eccentric fashion designer from The Incredibles films. She’ll provide guests with top tips to get ready for their day at the Disney® Parks.
With her characteristic sass and smarts, and with a little help from The Incredibles family members, Edna will guide guests with a step-by-step process of how to return to the Disney Parks to make their day incredible.
DID YOU KNOW?
More than 20 kilometers of ground marking stickers will help with physical distancing across the resort.
More than 50,000 liters of hand sanitizer will be distributed every month in the whole resort.