Disneyland Paris has introduced a new service for guests with disabilities to encourage interactive communication, as part of the resort’s ongoing commitment to diversity and inclusion.
Following the launch of AudioSpot audio description in 2022 and Virtuoz tactile maps in 2023 – two services for guests who are blind and visually impaired, Disneyland Paris is now offering a service for guests who have difficulty communicating verbally.
Thanks to a series of images representing key experiences across the resort – attractions, shows, Disney characters, dining and merchandise – guests can better communicate their interests, creating phrases using the elements described by the images.
The Disneyland Paris image bank complements the pictograms our guests already use to communicate in their daily lives or can be used independently. It is available for free download in French and English on the accessibility page of the Disneyland Paris website. In this way, guests can prepare and familiarize themselves with the images before their visit.
The project is the result of a joint effort by the guest accessibility team at Disneyland Paris, Walt Disney Imagineering Paris and several specialized consultants, following a year of research and design. Disneyland Paris is now the first theme park in France to offer this service.
This service is one of many put in place in recent years – including audio description in attractions, restaurants and select shows, French sign language interpretation in select shows, accessibility guides and maps, priority access cards, and wheelchair-accessible vehicles – as part of an ever-expanding program so that all guests feel welcome and can enjoy the best possible experience.
Find out more about our accessibility commitment for guests, Cast Members and communities on our MagicALL page.