Disneyland Paris Officially Welcomes Back Guests
Phased reopening includes controlled capacity, enhanced health and safety protocols and a new online reservation system for advanced ticketing
Today, Disneyland Paris welcomed guests back, marking the occasion this morning in a special reopening ceremony. The phased reopening of Disneyland Paris begins with Disneyland Park, Walt Disney Studios Park, Disney Village and Disney’s Newport Bay Club Hotel, including enhanced health and safety measures in line with guidance from the French government and health authorities.
The special re-opening moment was hosted by Natacha Rafalski, President of Disneyland Paris, on Main Street, U.S.A. with Sleeping Beauty Castle as a backdrop alongside Disney characters in the company of cast members, including “Magic Keepers” who cared for the resort during the closure.
“This much-anticipated day is the result of an incredible team effort, from our cast members who are at the heart of the magic of our resort, to our public partners who have continued to provide us with invaluable support,” said Natacha Rafalski. “Today marks the beginning of a new chapter at Disneyland Paris, where giving our guests the opportunity to share happy moments with family and friends has never been more meaningful.”
The reopening of Disneyland Paris is also a chance to continue the resort’s ongoing commitment to support its local communities. On Aug. 4, Disney VoluntEARS will welcome 300 children from the Île-de-France region and their families to experience a day at Disneyland Park. This is in addition to the more than €1.5 million worth of donations in food and medical-related supplies to the local community and the planting of thousands of flowers to recognize and honor local hospital staff and help beautify the community over the past few months.
Health and Safety Measures
Disneyland Paris remains committed to the well-being of guests and cast members, and as such has reimagined the resort experience, implementing updated health and safety policies in line with French government and health authorities recommendations, along with the resort’s team of health experts.
This approach brings together numerous measures to help promote health and safety, including limited and managed attendance, reduced capacity to support physical distancing, enhanced cleaning and disinfection measures across the resort including high-touch areas, new policies, practices and training for cast members to help carry out health and safety measures, and requiring face coverings for guests ages 11 and older, cast members and contractors. More information is available at www.disneylandparis.com
1 - HEALTH & WELLNESS
- Limited attendance in our Parks, with the necessity for our Guests to buy their tickets in advance and to register on a new reservation platform
- Reduced capacity in our restaurants, attractions, queues and other locations to allow for physical distancing
- New take away offerings and buffet restaurants changed to a new all-you-can-eat table service
- Face covering for all Cast Members and Guests ages 11 and older
- More than 2,000 hand sanitizer stations across the resort
2 - CLEANING & DISINFECTING
We have updated our already high standards for cleanliness, particularly in our attractions, queues, dining, lobbies, transportation and other common spaces.
- A deep cleaning and disinfecting program has been put in place prior to the reopening of our parks and hotels.
- We have enhanced cleaning and disinfecting, especially for frequently-touched surfaces and high-traffic areas.
- In our hotels, we have also updated our procedures for Guest rooms.
3 - TECHNOLOGY SOLUTIONS
- We have launched a new dedicated online platform to help Guests purchase tickets in advance.
- They can now book a table via the Disneyland Paris App.
- And across the resort, contactless payment is strongly encouraged.
4 - CAST MEMBER TRAINING & WORKPLACE SAFETY
- Cast Members are receiving additional training on new measures.
- We have increased the frequency of cleaning in work areas.
- And we have adjusted our work practices to promote physical distancing.
5 - WORKING TOGETHER
- We’re sharing information with our Guests about the new measures to support their planning.
- Across our resort, we have added signage about personal health and new measures in place for cleaning, physical distancing, and more.
While our resort started its phased reopening last week with Disneyland Park, Walt Disney Studios Park, Disney Village and Disney’s Newport Bay Club Hotel, Disney’s Hotel Cheyenne has just reopened its doors today.
The hotel experience has been reimagined, from enhanced cleaning and disinfecting procedures to check-in and dining experiences, so guests can have a magical visit. During their stay, guests will find updates and enhancements made with health and safety in mind, in line with guidance from the French government and health authorities.
Guests will first visit hotel reception with accelerated check-in. Throughout Disneyland Paris hotels, cleaning is increased in high-touch areas such as elevators and escalators, handrails, benches, tables, handles, restrooms, and more. The number of hand sanitizer locations has been increased across the property.
Services have been adjusted at restaurants, lobbies, pools, fitness centers and other public areas as part of our new approach, including reducing capacity where appropriate and implementing enhanced cleaning measures.
Technology is used to support these efforts, with limited-contact services in place at our shopping and dining locations thanks to the Magic Pass. Contactless payment is also encouraged.
Before arrival, every room is given an enhanced cleaning with updated Cast Member practices for cleaning tools and managing in-room amenities, linens, luggage and more.
Let’s have a look at the new guest measures in our Hotels!
At reopening, guests will find some experiences have been adjusted and others will be temporarily unavailable or return at a later date, but the timeless magic and unique storytelling will remain. Thrill seekers can ride iconic attractions such as Big Thunder Mountain, Hyperspace Mountain, Indiana Jones and the Temple of Peril, and The Twilight Zone Tower of Terror, while families can glide over Neverland in Peter Pan’s Flight, zoom alongside Lightning McQueen in Cars Quatre Roues Rallye and learn to fly at Dumbo the Flying Elephant.
Characters will be in the parks in new ways to entertain and delight guests, while one-of-a-kind dining and unique shopping experiences will return throughout the resort. The Lion King: Rhythms of the Pride Lands and Jungle Book Jive – two top-rated entertainment spectaculars – will also return later this summer. Guests can also look forward to exciting upcoming experiences at Disneyland Paris such as the new Cars Route 66 Road Trip and Disney Junior Dream Factory, the entirely reimagined Disney’s Hotel New York – The Art of Marvel and the return of exclusive events planned for 2021 like Disneyland Paris Pride, Electroland and Disneyland Paris Run Weekend, not to mention the much-anticipated Avengers Campus coming in the future.
Guests wishing to visit Disneyland Paris who have non-dated tickets or Annual Passes will need to register on a new online reservation system to receive a reservation for park entry prior to their arrival. Guests who already have a dated ticket or a package that includes park entry do not need to register and reserve a date. More information on park reservations is available at www.disneylandparis.com.
Ticketing and reservation system
Disneyland Paris launched a new online reservation system which will help the resort comply with physical distancing measures in line with the guidance of French government and health authorities, as a limited number of guests will be welcomed each day. Guests in possession of a non-dated ticket or an Annual Pass can now register on the system to obtain a reservation for park entry (subject to availability) prior to their arrival on site.
Guests who have a dated ticket do not need to register and select a date. Likewise, guests with packages that include park admittance organized by Euro Disney will receive admission for each day to the Disney Parks included in their stay, and do not need to use the new online reservation system. Guests who book packages through third party operators are invited to check with them if a reservation is required. More information on registration conditions is available on www.disneylandparis.com.
Tickets and packages are on sale on the disneylandparis.com website, Disneyland Paris call center and official travel partner channels, with a limited number of tickets available each day during the initial reopening phase. Ticket sales will not be available on site.
To provide guests with maximum flexibility, new booking conditions are now available to include cancellations and modifications without fees (excluding insurance and/or transport fees, if applicable) on hotel stays organized by Euro Disney anytime up to seven days before the arrival date. Specific details are available on www.disneylandparis.com
As Disneyland Paris prepares for reopening, guests are invited to check www.disneylandparis.com for the latest information.