Services Awards

SERVICE AWARD: DISNEYLAND PARIS CELEBRATES ITS CAST MEMBERS

Our 16,000 Cast Members – from 124 nationalities – are at the heart of the unique experience offered by our resort. They provide guests with a magical and outstanding experience, and recognizing their work is one of our priorities. As such, in the spirit of our tradition, 3,000 Cast Members with 10, 15, 20, 25 and 30 years of service in the company were celebrated during the Service Award from 17 to 21 November 2021 – 5 unique gala evenings organized at the heart of the destination. Let’s have a look back at these events of celebration and reunion. 

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Disney VoluntEARS wrap 3,600 Christmas gifts for hospitalized children

Yesterday, Sunday Dec.5, Disney VoluntEARS celebrated International Volunteer Day at Disney’s Newport Bay Club by wrapping 3,600 Christmas gifts for hospitalized children in France. Disney VoluntEARS – resort employees who volunteer for philanthropic events organized by the company and who are dedicated to bringing happiness, enthusiasm and inspiration to children facing difficult situations – spent their Sunday morning wrapping toys in a festive atmosphere with the sound of Christmas carols and good spirits from everyone. Goofy Santa himself was there to prepare the gifts! This event was yet another opportunity to bring the magic of Disneyland Paris to hospitalized kids during the holidays.

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2022-23 Global Disney Ambassador Training

Carmen Lleo Badal and Quentin Rodrigues, 2022-2023 Disneyland Paris Ambassadors, joined their fellow from other Disney destinations to take part in the global training.

Earlier this year we shared updates from around our world on the selection of new Disney Ambassadors. After two weeks of hybrid interactions, global Disney Ambassador training came to a close. The teams took part in media training, content creation workshops, company overviews, presentation exercises and more.

The Global Disney Ambassador team, day one of virtual training.

The new teams’ dedication was evident from the first day of training, with all Ambassadors meeting each other across time zones in a Zoom format. To start, Ambassadors received overviews of The Walt Disney Company, a peek behind the scenes of upcoming Walt Disney Imagineering projects and time with resort leaders to ensure they’re able to represent their resorts and cast effectively. Each Ambassador presented to the group, sharing what made their sites and teams unique.

“One of the most memorable moments was when Kanoa shared the story of Hawaiian culture and the ‘Aulani values.’  It brought us all to tears,” Shanghai Disney Resort Ambassador Phoebe Jiang shared. While there was plenty of work to be done, there was also time for laughs, happy tears and even a virtual escape room.

The new Global Disney Ambassador team with Walt Disney World Ambassador Alumni.

The next week, teams were on their way to Walt Disney World Resort to put their training into practice with a series of in-person workshops and activities. The team even had the chance to join Walt Disney Ambassador Alumni for breakfast, representing terms from the 1990s to the present, hearing from experiences in the coveted role. For Disneyland Paris Ambassador Carmen Lleo Badal, just being with all the cast members of Walt Disney World was inspiring. “Each and every cast member that we spoke to, waved at, or shared moments with, made a difference in our week and made us feel the magic. I’m very grateful for them all.”

And there were plenty of cast members to meet. Those who helped lead workshops, company and resort leaders who took time to share our cast-first vision, and every individual in between. “I learned that grace allows us to make mistakes and learn from them,” Disneyland Resort Ambassador Mark King, shared. “Being authentically ourselves is how we can create a connection with our cast on a larger scale by working together.”

Ambassador team with Michael Vargo, Vice President of Disney D23

We capped off the ultimate week of training by greeting cast and fans at Destination D23. Throughout the weekend the global team hosted trivia and introduced speakers. For Walt Disney World Ambassador Raevon Redding, it was the highlight of training, “we were all backstage at Destination D23 singing ‘You Are the Magic.’ together. It was at that moment I knew these were going to be my people for the rest of my life!”

Ambassador team with Alannah Hall-Smith, Senior Vice President, Communications and Public Affairs.

The weeks of training ended, but the passion and drive to share cast stories did not. As all our Disney Ambassadors return home, they’re excited for what’s next. “My biggest takeaway from this week was optimism,” Disneyland Ambassador Nataly Guzman shared. “With the hardships endured by everyone worldwide recently, it was incredible to see a strong desire to keep wonder and magic alive.” 

“What I look most forward to is collaborating globally,” shared Disneyland Paris Ambassador Quentin Rodirigues. “We have the opportunity to highlight the passion of our cast members all over the world. Together we can inspire people with their diverse stories.” 

Walt Disney World Ambassador Ali Manion shared Quentin’s sentiment, “Each site brings something special, but we bonded over how we work together across the globe to recognize our cast and share their stories. I’ve gained five Ambassa-brothers and six Ambassa-sisters over the past two weeks, and I know I can always count on my Ambassador family to be there for me, no matter what!” 

For more on the Disney Ambassadors and other #DisneyCastLife stories, follow the Disney Ambassador teams on Instagram:

@DisneylandAmbassador 
@WDW.Ambassador 
@DLPAmbassador

PLACE D'ARIANE, CHESSY, SERRIS, VAL D'EUROPE

Disneyland Paris and Val d’Europe Agglomération Announce New Development Goals for the Future of Val d’Europe

Almost 35 years after Euro Disney and the French government began working together to develop Val d’Europe, this area has become one of the most compelling in the Ile-de-France region thanks to a unique and successful public-private partnership.

With about 540,000-square-meters of office and business space already developed, Val d’Europe is ready to enter a new phase of development, becoming an economic hub in an ideal location at the heart of northwest Europe by welcoming even more national and international companies in an attractive setting.

To that end, Val d’Europe Agglomération and the Real Estate Development by Euro Disney team are strengthening their partnership to deliver an innovative property and services offer that is adapted for a range of future needs to help companies and their employees as they set up in the area.

Under the banner of Val d’Europe, Fields of Opportunities, a new joint brand unveiled at the annual SIMI trade fair, the joint partners will work to increase the region’s attractiveness to companies and talented individuals looking to operate in a multicultural environment which combines economic growth with accessibility and a living environment balanced between culture, nature and the protection of the environment.

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Val d’Europe, Fields Of Opportunities, a common brand to promote Val d’Europe

In an increasingly competitive environment, promoting the area and its assets among target groups and accelerating its economic development have become more and more important. Val d’Europe Agglomération has therefore decided to work together with Real Estate Development by Euro Disney to promote the attractiveness of the area together under the brand Val d’Europe, Fields Of Opportunities.

This unique cooperation between a private-sector company and local government is centred around three key objectives: improving Val d’Europe’s image and visibility; fostering a collective dynamic by involving economic players; and retaining and winning new users. Val d’Europe and Real Estate Development by Euro Disney will work together with the economic networks in the Ile-de-France region, property managers and ambassadors for the area to jointly get their messages across loudly and clearly.

“Val d’Europe meets all the conditions necessary for the development of a healthy living environment that is beneficial to all, including businesses, employees and residents,” said Philippe Descrouet, President of Val d’Europe Agglomération. “This is what Val d’Europe’s elected officials have always wanted this exceptional area’s goal to be through urban planning and investment actions. Our desire to further develop the area over the next few decades and pursue economic, social and cultural development without affecting the close-knit community feel as part of a sustainable urbanisation approach and in compliance with the climate-air-energy plan objectives is a challenge we face for future generations. Our joint brand, Val d’Europe, Fields Of Opportunities, highlights this goal.”

Val d’Europe, the most dynamic city in France for business development*

Val d’Europe is home to 6,300 companies (source: Val d’Europe Economic Observatory 2021) that have been setting up in the area since 2004, and almost 420,000-square-meters of modern office and business spaces have been developed over the same period, together with services designed to meet the needs of companies and their employees. Moreover, it has an average occupancy rate of 94%, another indicator of its early success.

On average, 4-5 companies of all types and sizes set up shop in this area every week. The employment rate is 1.46 and the annual job creation rate is 3.9%. In 2019, the office vacancy rate was just 4.4%.

For example, Deloitte – the world’s leading consulting group – chose Val d’Europe from among 88 other sites in Europe to build its training centre for Europe, the Middle East and Africa, following an eight-year call for tenders.

Also present in the area are Henkel, Orange, Sanofi, AG2R – La Mondiale, and the recently opened headquarters of Crédit Agricole Brie Picardie, which has also established its start-up accelerator network “Le Village by CA” on the theme of tourism economy, building the sustainable city and the agro-food industry.

Val d’Europe Agglomération welcomes Medic Global in 2023

Val d’Europe continues to expand its roster of world-class businesses with the upcoming arrival of Medic Global, a leader in innovative multidisciplinary healthcare centers which bring together a wide variety of specialties such as doctors, dentists, pediatricians, osteopaths, physiotherapists, pharmacists, and opticians. The nearly 6,000-square-meter facility will be located in the heart of the city and developed in an iconic Art Deco style, soon serving as Medic Global’s sixth center in operation. The nationwide healthcare provider has an additional four centers under construction, five in the construction permit phase and seven new projects in progress.

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Medic Global, Project in the health industry

“With a rapid increase in new ways of working such as teleworking and coworking, Val d’Europe has shown the power of its tourism, economic and commercial capabilities, said Christophe Giral, Director of Real Estate Development by Euro Disney. “The arrival of companies of all sizes, including major strategic businesses such as Deloitte and Crédit Agricole against a turbulent economic backdrop heralds a new role for this economic hub, making it the solution that reconciles various needs – for example, international outreach – with a real quality of life when working face-to-face, while providing flexible solutions for attractive property. This public-private partnership, underscored by the new joint brand with Val d’Europe Agglomération, will show companies the tremendous opportunities offered to those joining us now and in the future.

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Disneyland Paris Pride Returns June 11, 2022 to Celebrate Diversity

Disneyland Paris is excited to announce the return of the Disneyland Paris Pride special evening event at Walt Disney Studios Park next summer! It’s going to be prouder and more colorful than ever before, a celebration of inclusivity during the festivities of the resort’s 30th Anniversary. 

Guests will be swept up in a vibrant and friendly party atmosphere for one night bursting with magic created just for this occasion including an exclusive parade, live performances by famous artists, the chance to ride some of our most popular attractions late into the night, appearances by favorite Disney characters and much more.

The return of this exclusive live event on June 11, 2022, marks yet another milestone in the resort’s commitment to diversity and inclusion. These are much more than key values at Disneyland Paris and Disney Parks around the world – they are our greatest strengths and a critical part of telling the best stories, being relevant in a rapidly changing world and ensuring that our experiences resonate with ever-expanding audiences.Disneyland Paris Pride tickets will go on sale early next year, so stay tuned on the Instagram account @DisneylandParisPride to get the latest information about the event!

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Sleeping Beauty Castle Awakens in Stunning Fashion After a 12-Month Massive Refurbishment at Disneyland Paris

After 12 months of renovation, Sleeping Beauty Castle has reopened to guests at Disneyland Paris, and it is more beautiful than ever. Themed tarps and scaffolds have disappeared to reveal a monument that has restored its former glory as the 30th Anniversary of Europe’s top tourist destination approaches. The celebrations of this 30th Anniversary will begin on March 6, 2022.  

Although Sleeping Beauty Castle has already undergone several refurbishments over the past three decades, this is the first major refurbishment since its opening in 1992. The castle – which was built in accordance with Europe’s cultural heritage that inspired Disney movies – has been subject to renovation works that were as significant as those performed on historical monuments.

Tracy Eck works as Art Director, Walt Disney Imagineering Paris – Design & Show Quality. She supervised this project, in collaboration with the teams in charge of renovation works at Disneyland Paris. “It was the first time we undertook something so monumental. Certain effects have even been improved so that the castle’s structure will be even more resilient in the upcoming years,”she said. “It took nearly a year to complete these works on site with all of the teams. Painters, electricians, gilders, craftspeople in charge of the tiled roofs… It was a hive of activity.

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French Craftspeople Refurbished the Symbol of Disneyland Paris

Disneyland Paris has a long-standing history of collaborating with French and European craftspeople to build and look after the various décors of the Parks. To successfully carry out this large-scale project, while complying with the design and level of detail that make the resort’s reputation, Walt Disney Imagineering Paris – Design & Show Quality and Construction teams have called upon the services of recognized French experts in the field of historical monument refurbishment. Nine suppliers – who all came from France – were hired to perform the works, especially in terms of carpentry, roofing, painting and ironworking.

“Some of the suppliers with whom we were lucky to collaborate on this project only work on historical monuments. When they accepted this assignment, we realized that they viewed our castle as a historical monument that is a part of our heritage. It was very touching,” said Tracy Eck.  

References to the French Heritage

The Imagineers who created Sleeping Beauty Castle have slipped in all kinds of references to France, whether they are symbolic – such as the snails covered in fine gold leaf that seem to be trying to get away from French cooks by climbing the two golden spires – or artistic, with the geometric gardens inspired by “The Lady and the Unicorn” tapestry, among other things. The symbol of Disneyland Paris is a combination between the Mont-Saint-Michel shape and that of the castles from the illustrations of the Très Riches Heures du Duc de Berry [The Very Rich Hours of the Duke of Berry]. While the roof tile pattern is similar to that of the Hospices de Beaune, the dome with stained-glass windows on the Northern side of the castle is inspired by the one that sits on top of the Château de Chambord [Chambord Castle].

Inside, the tree-shaped twisted pillars are inspired by those that support the ambulatory of the Saint-Séverin church in Paris, and the tapestries in La Galerie de la Belle au Bois Dormant are authentic Aubusson tapestries, made especially for the occasion according to the traditional methods of master weavers, who benefit from a legacy that spans over 500 years.

Key Figures About Sleeping Beauty Castle

  • Sleeping Beauty Castle is 43 meters (141 feet) high.
  • Its tallest tower is 16.8 meters (55 feet) high and weighs 15 tons.
  • It took 50,000 hours to renovate it.
  • 19,900 slate tiles were custom designed and installed on the roofs using 19,900 hooks. As a result, 7.8 km (4.8 miles) of slates were cut.
  • 41,200 gold leaves were applied by gilders by hand to gild certain parts of the castle.
  • Between 170 and 200 tons of scaffolding were required to carry out these massive renovation works.
  • The fifteen tarps that covered the scaffolds throughout the duration of the works were designed by Walt Disney Imagineering Paris – Design & Show Quality to make it possible for guests to continue to take perfect souvenir photos from Main Street, U.S.A., while being under the impression that they were in front of the real castle.  
  • 1,200 liters of paint were required to paint the castle by hand. 
  • Sleeping Beauty Castle’s color scheme is made up of 14 shades of pink.
  • Like all Disney castles, Sleeping Beauty Castle faces north. This ensures that the sun never passes behind the castle, allowing guests to photograph it at any time of the day from Main Street, U.S.A.
  • It is the only Disney castle in the world that is home to a dragon, which is just one of the biggest Audio-Animatronics® characters designed by Walt Disney Imagineering. It is 24 meters (79 feet) long and it weighs more than 2 tons.
  • Since Disneyland Paris is Europe’s top tourist destination, Sleeping Beauty Castle is the most visited castle in Europe!
  • A stone arch linking the western part of the Castle to La Chaumière des Sept Nains shop, bears the coat of arms of the Disney family. Walt’s ancestors lived in France, in Normandy when it was conquered by English King William I, better known in France as William the Conqueror. The name Disney is derived from the village of Isigny-sur-mer which, by transformation would have become Isigny to be anglicized as “Disney”.
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Optimization of the Guest Arrival Experience on Disney Parks Esplanade

In order to deliver a better guest experience as soon as they arrive, works are currently being performed on the Francois Truffaut esplanade at the crossroad between Disneyland Park, Walt Disney Studios Park and the North and South sides of the Marne-La-Vallée Chessy station.  

In addition to enhancing our security check capabilities at the Park entrance and reducing guests’ waiting time, these works will make it possible to offer an improved workstation ergonomics for the Cast Members and employees who work in these tents. The latter will be rebuilt so they can visually become a part of a harmonious environment that showcases an elaborate architecture.

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To this end, Walt Disney Imagineering Paris – Design & Show Quality imagined a brand-new open metal structure of nearly 1,000 square meters – which combines a Belle Époque and industrial style – for the esplanade, the first building of which has recently been open to the public. “We have been working on this project for two years, in collaboration with the Security division” said Natalie Piette-Caron, the Art Director in charge of Walt Disney Studios Park and Disney Village.

“We drew our inspiration from covered market buildings, such as the Baltard one, while making sure to bring a Disney touch to every single detail so that guests can be immersed as soon as they arrive.”

The entire construction will involve a wide variety of raw materials (cast iron, steel, zinc, wood, natural stone) and the use of metal and glass to lighten and refine the structure shapes. This is a real craftsman work, which will be completed by about fifteen suppliers and local manufacturing plants. Leveling will also be adjusted and all of the floors will be renovated, i.e. a 12,000 square-meter surface area. For the teams, it is a particularly complex project, since 2 RATP (Paris Public Transport Operator) and SNCF (French National Railway Company) tunnels cross the esplanade underground.

Remaining works will be carried out in phases for two years, so as to avoid disrupting access to the Parks as much as possible, while maintaining security check efficiency.

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Disneyland Hotel Prepares for its Royal Transformation

As the ambitious reimagining of Disneyland Hotel has just started, Disneyland Paris reveals new details about this royal transformation!

The massive transformation of Disneyland Hotel – the flagship icon located at the entrance to Disneyland Park – has just begun after several months of preparation following the announcement in April. This early phase has readied the site for the works to come, in particular emptying the hotel of its furniture with many pieces made available to Cast Members. As part of the resort’s ongoing efforts to support the surrounding community, Disneyland Paris also took this opportunity to donate more than 1,500 furniture pieces to three organizations supporting local communities.

With the progress of this exciting project, Disneyland Paris continues its strategy of enhancing the Guest experience through innovation and a commitment to excellence, infusing even more Disney franchises and storytelling in this 5-star hotel for a renewed and even more immersive experience.

When it reopens, the Disneyland Hotel will take on a royal theme and become the true kingdom of many Disney Princesses and Princes, with beautifully decorated rooms and suites inspired by animated classics such as Beauty and the Beast, Cinderella and Sleeping Beauty, as well as more recent hits such as Tangled and Frozen.

New guest rooms will benefit from magical Disney touches like this Tangled-inspired mirror

At the same time, all hotel areas will be upgraded and redesigned to offer enhanced accommodations with upgraded technologies, from online check-in to in-room connectivity. There will also be expansions to the boutique and fitness areas, featuring an extended pool, spa and gym. Young guests can rest assured that the Princess for a Day experience will return… reimagined for a comeback providing an even more royal experience. The culinary offering will be improved and even extend into the lobby. An additional lounge will also be created to provide hotel guests even more choice in how they spend their stay, along with tasty food and beverage offerings.

The hotel’s exterior will retain its charming Victorian lines and continue to blend harmoniously into the world of Disneyland Paris’ Main Street, U.S.A. with the facades, roofs and woodwork to be completely refurbished, as well as the hotel’s parking area and a new entry sequence.

This enchanting reimagining of the hotel is sure to surprise and delight both loyal and new Guests in search of immersion and impeccable service at Disneyland Paris. Follow us for regular updates on this ambitious project which, after the recent opening of Disney’s Hotel New York – The Art of Marvel, marking the next step in the global Disneyland Paris Hotel transformation plan.

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Meet Thomas, pastry cook at the central pastry shop “Les Délices de Minnie”

Thomas, can you tell us about Minnie’s Delights pastry shop and tell us what you do here on a daily basis?

Minnie’s Delights is Disneyland Paris’ main pastry shop. We work primarily for the restaurants in the Disneyland Park and also the Walt Disney Studios Park.

This is where all the pastries are made?

Yes, most of the pastries for the resort are made here, particularly for the buffet restaurants, so Restaurant Agrabah Café and Plaza Gardens Restaurant, as well as many others. We also work for Bistrot chez Remy where all our pies are completely homemade.

How many people are in your team?

There are a good thirty or so of us, including a kitchen porter, a weekend kitchen porter, a kitchen steward, a storekeeper, and a delivery man because this is the main pastry shop, so we have a delivery system for sending the desserts. There are also the different pastry chefs, assistant, demi, chef de parti and sous chef pastry chefs and Benoit, the chef.

What does a typical day look like at Minnie’s Delights?

If I’m in the morning, I start at 6 a.m. so I open the shop; I’m the first to arrive, I turn everything on. I welcome first Cast Members for the morning shift around 6:10 a.m. So their job is basically to make the finishing touches, for example, to desserts that need to be decorated before being delivered one or two hours later. The rest of the team arrives from 8 a.m./9 a.m. onwards, and that’s when we really get stuck into preparing what has to be made for the day because we make everything the day before it is needed. So what we make today will be for tomorrow.

How many pastries are made on average every day?

Currently, the output is 4 000 to 8 000 pastries per person every day.

What have you prepared at Minnie’s Delights for the Christmas season?

Here we have two marshmallow lollies in the shape of Mickey’s head in chocolate; a vanilla one coated in white chocolate and a strawberry one coated in red-colored white chocolate. We have Christmas tree-shaped gingerbread with a Christmas print on it and a Rodolphe tartlet with caramel praline.

How are these creations invented? Where is the recipe decided?

Produit Intégration Food gives us the dates of the seasons, lets us know the number of desserts needed and tells us which restaurant they want us to work for. We are pretty much free to put forward our own creations. We get the teams very much involved and afterwards we test our recipes, and of course, sometimes some things don’t work. And as soon as we are happy with the result, we present the desserts to our management which then gives approval or not, and lets us know what it wants and what we have to work, etc.