They create magic every day: spending time with the teams behind Ratatouille

It has been a year already since a new venue opened its doors to visitors at the Walt Disney Studios Park. To this day, the Place de Rémy continues to combine cutting-edge technological innovations and life-size animation, fine dining at the Bistro chez Rémy, a high-end shopping experience at the Chez Marianne store, and a larger-than-life world inspired by the movie Ratatouille. Now that the attraction has just crossed the significant 4-million visitor threshold, Disneyland Paris News headed off to meet the teams that have made the attraction such a success since July 10, 2014!

7:30am: The first Cast Members are already at work as they begin opening up the venue for Ratatouille The Adventure. There are only five of them here right now, but more of the morning crew will arrive shortly. In fact, this attraction requires no less than 19 individuals to man it!

In the control tower, operational staff take the place of maintenance personnel who have worked all night on the vehicles and the show’s technical elements so that it can open safely in the morning. With a checklist in hand, each of the show’s features is verified by a staff member, who makes the rounds on foot, wearing 3D glasses. The show has to be perfect for the Guests and if there are any issues, they must be reported to maintenance immediately in order to be remedied.

9:30 am: Visitors begin to flock to the Place de Rémy. The attraction won’t open until 10:00 am, but Rémy’s adventures are so popular that a line starts to form outside. Having expected that, Emilie is already in position to greet them, guiding visitors and telling them about the various ways they can access the ride. Behind her, three greeters take up positions in front of the standby, single-rider, and FASTPASS lines. Now, they are just waiting for the Parc to officially open so that they in turn can open the attraction’s doors and notify the control center of the wait times. Inside, their colleagues finish “cycling through” the vehicles. Similar to warm-up runs, this procedure allows them to prepare the cars and test the quality of the overall experience prior to opening.

Finally, the doors open! Visitors enter the Parisian theatre that serves as the entrance to the attraction. In the queue, they run into Baptiste, who gives them their 3D glasses. Even though he is also responsible for regularly restocking his supply of glasses (he needs more than 12,000 of them over the course of a day), he takes advantage of the opportunity to provide a little entertainment of his own, saying, “Our visitors have stepped into the story, and we have a chance to interact with them and to say a few pleasant words to the kids. Our boxes look like tubs of French fries, so a lot of the adults laugh about that. We play up to it too because the attraction has a restaurant theme.” Medhi on the other hand was assigned to the FASTPASS machines. Visitors are already rushing over to get a reservation so that they can come back later without having to wait in line. Going from machine to machine, Medhi continually interacts with the visitors, helping them with the process, and offering help right away if there are any technical problems. He is quickly replaced by a colleague. “We have rotation systems and we move to a certain number of positions throughout the day. There are many things to oversee and to tend to with the visitors or in the background from a technical perspective. You never get bored seeing as the rotations change from one day to the next!” That applies especially to Svetlana’s job. She is one of the Team Leaders of the Ratatouille attraction and manages the operations teams that sometimes include up to 50 people per day!

The reason so many staff are necessary is that the attraction has a high capacity. For an optimized experience, there are two loading and unloading platforms. The self-driving vehicles that move without the need for rails link up in groups of three for departures and arrivals. The task of filling them with passengers and managing the flow of visitors within a short amount of time falls to two groupers at the loading platform. Antoine tells us why he likes this position, saying, “We try to fill up the vehicles to hold the maximum amount of people while also overseeing the loading process. We also notify visitors when there are technical problems. But it’s also an ideal place to entertain! For example, visitors are often surprised when we say ‘Good evening’ to them. But that makes sense because here, it’s night time and we’re on the roofs of Paris!” Then the loading stations staff members send the vehicles on their way after having checked that each passenger is safely buckled in. Together with the control tower and the maintenance group, they have to stay on top of technical problems and vehicles leaving the maintenance shop. One person also works at the docking station for vehicles reserved for people with disabilities. As if by magic, these vehicles, which are discretely accessed, can smoothly filter into groups of moving vehicles autonomously without the ride having to stop.

Lastly, the unloading platform is also manned by 3 staff members, plus one person who is responsible for collecting the 3D glasses upon visitors leaving the vehicles. These glasses are then sorted by hand, put in bins, and taken to a high-tech cleaning station located behind the last attraction. Out of sight, Alexandre keeps an eye on the entire attraction from his control tower. Besides keeping an eye on his monitors, he is the main communications link who keeps the entire team informed of what is happening and who sorts out any unexpected behavior from the vehicles.

However, the whole experience extends way beyond the attraction itself. Prior to opening the restaurant at 11:30am, teams (covering 18 staff positions) of the Bistro chez Rémy will have arrived two hours beforehand to set tables in a space that can accommodate more than 1,000 covers a day! The host’s podium will be in place at 10:30am. Things start even earlier in the kitchen, with preparations for the home-made ratatouille, sauces, and other dishes beginning at 7:00 am. The merchandise teams take delivery of stock, get the Chez Marianne boutique ready, arrange the displays, and take inventory. Attention to detail and excellent teamwork ensure that the entire attraction is a success.

So it has now been a year already that the Place de Rémy has been a beehive of activity, full of talented, motivated individuals working night and day so that visitors can experience a few magical moments, oblivious to all the work being carried out behind the scenes. The success of this new attraction is exemplified on a daily basis in the feedback from Guests, but also in the enthusiasm of the Cast Members on site and working backstage, from Maintenance to Safety, Food & Beverage to Merchandise, Attraction Hosts to Imagineering and more. Happy birthday and a big thank-you to all the teams that made – and continue to make – Ratatouille come to life!

0 thoughts on “They create magic every day: spending time with the teams behind Ratatouille”

  1. Hi, there! I’m from Brazil, and I’ll be at DisneylandParis on my 40th birthday with my family (a husband and 3 daughters). May I have my “magical birthday ever”? This include a character? How I order it? We’re ordering a 1day/2parks ticket, and we have a doubt about the time of Paris Express. It leaves Disnenyland at 8pm, is that time AFTER the fireworks and night parade? We’re very excited with this family travel,and we’ll be waiting ansiously for your reply

  2. Wonderful article, please more like this!

    I’ve never seen that castle elevation artwork before, could you post it in a higher resolution? Would love to thoroughly investigate the details of it.

    Kind regards
    Disneyland Paris Treasures

  3. Greate post. Keep writing such kind of information on your blog. Im really impressed by your blog.

  4. Appreciating the time and energy you put into your site and in depth information you present. It’s great to come across a blog every once in a while that isn’t the same out of date rehashed information. Wonderful read! I’ve bookmarked your site and I’m including your RSS feeds to my Google account.|

  5. What’s the point of attracting adults and “reconnecting them with childhooh emotions and memories” if once they’re there you’ll treat them like they’re not welcome?
    Maybe the problem is not our perception is wrong. Maybe the problem is you really don’t want us to go.

  6. There’s a Santa Fe style hotel? Oh my! Will have to go back and stay there! Only hotel I had time to see on my first visit was the Disneyland Hotel on my way into the park to see Captain Eo after it re-opened in June 2010. I was on a one-day visit via the Eurostar from London (on holiday there from Australia) so very limited time – too limited. But I loved it.

  7. I’ve been 4 times to Disneyland Paris in the last 3 years and each time the service has been absolutely dredful and not even apologetic – would love to see how this changes.

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  12. Also my question:-) Is there a way to buy something although i’m not working at Disneyland Paris?

  13. So, so sad to see this icon show close! I first saw it in California in 1987 and was blown away by what was then incredible 3D technology, as well as Michael’s performance. When I visited Disneyland Paris for the first (and thus far, only) time on 24 June 2010 I was on a EuroStar day trip to the park from London which I was visiting for Michael Jackson 1st anniversary events with his UK fans. When I heard that Disneyland Paris and other Disney Parks were re-opening the film as a tribute to Michael, I HAD to make the journey across the channel to see it again. Needless to say, I made the most of the opportunity for repeat screenings on that day. And though I’ve since seen it repeatedly in Anaheim and Tokyo (shortly before it closed there last year) I’ll never, ever forget seeing it on the big screen for the first time since the 80s at Disneyland Paris. I’m not sure I want to go back now. 🙁

  14. It’s a shame this classic has to go, really!
    I’m glad I got the chance to experience it once again with the tribute performance.

    It was not quite the same since many of the original effects and the look and feel of the cinema were missing, still the old 3D glasses/technique and and analogue! print/and projector was used, which was and is kind of lazy from Disney. Also, the print was very worn out the last time I’ve seen it and should have been replaced long ago.

    But, still better than no Captain EO.

    Since Captain EO will never return to the Disney parks, please release a worthy blu-ray of this classic masterpiece (in 3D and 2D). I’m sure plenty of Disney-, Michael Jackson-, Anjelica Huston, Franics Ford Coppola- and George Lucas-Fans would buy it in an instant!

    I sure would!

  15. Why oh why is this closing?

    Have seen it several times at Disneyland Paris in the last couple of years and and each showing was packed out! Judging by everyone’s reaction on the way out, the audience clearly loved both the film and its effects.

    Bad decision, Disney 🙁

  16. The reason it has closed is that jardly anyone watches. Figures have dwindled and have been for years. It has been declining in the mast few years. Everyone moans and groans but it costs Disney to keep it running and if the audiences ain’t coming, who can afford to keep it.

  17. between Oxford and CambridgeONSet the price of a $268look on approximately $358 and buyers will flip away. While you are it true the quick gladness in a bestthe states in the nation with such as AC Milan red and black

  18. Would it be possible to meet with some one in hr on the 2nd idecember2015 to discuss student placement with you. Students would be 18 plus studying travel and tourism funded via Erasmus
    Kind regards


  19. We used these just after Christmas. Such a vast improvement since our last visit in summer 2014. Well done! I still had to wait from about 9am to get a good spot in the queue, but then we only waited about 10 minutes in the actual pavilion, as opposed to 70 minutes last time!

  20. We had a wonderfull new years evening at euro disney 2015 – 2016!!!!
    It was fantastic!!
    Thank you!

  21. Will the foliage be refurbished? Many leaves and small branches are missing and spoil the attraction so hopefully these will be refurbished.

  22. Hello We are a family of 4 with my husband and 2 children.I am 32 weeks pregnant.With the easy access card will I have access to attractions with my family.

  23. would changing the perception around DP to attract adults or a particular age groups not be at the expense of other age groups eg kids, teenagers.

  24. What a shame that they cast aside the park’s heritage, people’s memories and their love of DLP by destroying the named stones and replacing them with bland slabs.
    There were a few broken and loose ones, but surely they could have been kept and relayed to a better standard than they had previously.
    It has really dampened our DLP experience. What next? Removal of the castle?

  25. it’sasmallworld is more beautifulthan before.

    I will ride to it’s a smallworld during go to disneyland paris.

  26. i come to disney land for 20 years every year 2or3 times
    i am a real disney fan i collect it also but my complain is this year
    when y order to stay in the hotel why did they not mention
    that there is so many attraction close in the park you mention about the hotel but let also know about what happen in the park
    i hope you understand why i writhe this
    i hope that you will reply
    thanks yolande

  27. I want cast menbers . business chaienge back stage new shw works
    my challenge .
    U.S.A I want art work project menbers.

  28. Hello, I am staying at the Hotel on 9/23/16. That day is my daughter’s birthday. Do you have the opportunity to purchase a cake?

  29. Can anyone help with getting in touch with photopass for Disneyland Paris. Tried sending email through contact us but email keeps coming back undeliverable. All photos are not coming up and need them to find my photos.

  30. Not Impressed! Big Thunder mountain is one of my favorite Disney Rides! Shut! Simlarly, the Star Wars events are apparently unavailable.No mention of these attractions being shut when my booking was made in June. My grandson, for whom we arranged this trip, has extatically reached the height limit, and a star wars addict/devotee will now be denied these pleasures. Will there be a refund/discount offered?

  31. What’s up,I log on to your new stuff named “Disney Announces Transformative Multi-Year Expansion for Disneyland Paris – Disneyland Paris News” like every week.Your writing style is witty, keep it up! And you can look our website about proxy.

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