The Disneyland Paris Hotels #4: Ship ahoy! Disney’s Newport Bay Club is treated to a complete renovation

With over 1,000 rooms, the largest hotel at Disneyland® Paris and one of the largest in Europe, Disney’s Newport Bay Club® has been undergoing a complete refurbishment, in line with the global renovation plan being rolled out for all the hotels at the destination. Begun in 2013, the  renovations recently passed a symbolic hurdle when half of the hotel’s rooms were completed. Major infrastructures such as the pool and the restaurants have also been refurbished. While the planned second phase is being carried out, let us take a look at this rather unusual work site.

In October 2013 refurbishment began on this majestic hotel, which is inspired by the seaside resorts of New England. Led by Walt Disney Imagineering (WDI) Creative Paris and Artistic Director Sylvie Massara, this involved a complete redesign of its facilities: new decoration for rooms and corridors, a new look for the lobby, a new shop, and a redesign of the restaurants and the pool area.  The FAM team, aka Facilities Assets Management, has also been working on this major project for months, scheduling the work, launching calls for tenders and coordinating the project on a daily basis, with the external companies and the Disney teams. Gilles Nicoulaud, Director FAM Construction and Engineering, told us, “We decided to carry out the work in two phases so the hotel could continue to welcome guests. First we focused on the 524 rooms of the East Wing, the pool and fitness areas, and the kitchens and dining areas of the two restaurants, the Cape Cod and the Yacht Club. With 250 workers on the construction site, our greatest challenge was to carry out the work while having as little impact as possible on our guests.”

In order to meet this challenge, the whole hotel team had to be involved. For example, to prevent guests from accessing the construction site, temporary walls were built to cleverly mask it.  For a five-month period, all  the hotel dining was relocated to Disney’s Newport Bay Club Convention Centre and the teams went out of their way to ensure that guests had exactly the same quality experience. Magalie Murillo, in charge of Service Quality, declares, “The Cast Members did a wonderful job and tended to each and every need of our guests.” When the restaurants re-opened, guests discovered not just a refurbished decore, but indeed a totally different one. Walt Disney Imagineering Artistic Director Sylvie Massara completely transformed these dining locations, and, as she confides, “The Yacht Club now is reminiscent of the warm interiors of a luxury ocean liner, and complements the hotel’s nautical theme and the new decor of the rooms. We also incorporated new materials into the design and addressed accessibility issues, making the hotel a more welcoming space for both Guests and Cast Members.”

Both inside and outside, the hotel is slowly but surely being renovated. The roofs, balconies and façades are being replaced by new and more durable materials, in warmer shades than before. The dock is sparkling new, and soon the lighthouse, the hotel’s symbol overlooking Lake Disney, will be too. Carpets and wallpaper in the East Wing were all replaced, giving the area a more luxurious aspect. The rooms were given special treatment: new furniture, lighting, flat-screen TVs, bed covers and headboards, windows, curtains, pictures and bathroom appliances. Sylvie Massara has completely redesigned the rooms, as she has done for the other hotels, discretely adding Disney characters in the decor, which is a popular added detail with our guests. The rooms are equipped with new air conditioning and energy saving systems, and the doors have new magnetic RFID locks.

But that’s not all! The pool area has also been brought up to current standards of accessibility, as well as of comfort, design and safety. The acoustics have been improved (-7 Db), the floors and external steps have been given a non-slip cover, and, when the warmer weather comes around, guests will be able to go from the interior pool to the outdoor one. The pools have been repaired and repainted, and the sauna, hammam and fitness rooms have been completely rebuilt and equipped with the latest appliances. These improvements have enthralled our guests and our Cast Members as Fabien Pelletier, Recreation Team Leader, told us: “The members of our pool team, who all have the BNSSA certificate [the French national safety and life-saving certificate], are all very happy and proud today to welcome our guests to this magnificent, brand-new leisure area, which extends the magic after a day in the Disney Parks”.

The second phase is well underway

 The 524 new rooms and pool were handed over in December 2014, and the WDI and FAM teams are already busy with phase 2 of the hotel’s renovation, which focuses on the central building (reception and public areas) and the West Wing guest rooms. The work will be similar, but there will be additional guest amenities.

For example, those staying in our executive rooms will be welcomed with a concierge service at the new Compass Club executive check-in and the adjacent Compass Club Lounge, to be located in the area formerly occupied by the boutique. An elegant new design for the reception area will carry through the same tones and nautical motifs as the rooms and corridors. The charming Captain’s Quarters bar will be refurbished and a fresh new boutique will open adjacent to the reception. Toward the end of 2015, the final stage of this ambitious renovation will focus on the Convention Center and everything will be in place by Spring 2016.

With all these initiatives in progress and an ever-improved experience for our guests, Disney’s Newport Bay Club will be the talk of the town over the months to come, and Disneyland Paris News will of course cover the major phases of this vast worksite. No one could express this better than Marco Bernini, Director of the hotel: “This is a huge project, befitting the the scale of Disney’s Newport Bay Club. It is one of the most emblematic establishments of our Resort, with its imposing and majestic façade, its grand proportions and its seaside-themed decoration. Nothing will be left to chance to further please our guests and meet their expectations. We are now halfway into this long journey. Between now and the final touches, I know I can count on the whole Newport Bay Club team to continue to welcome our guests and to do everything possible to make their stay with us truly unforgettable.”

1 thought on “The Disneyland Paris Hotels #4: Ship ahoy! Disney’s Newport Bay Club is treated to a complete renovation”

  1. Hi, there! I’m from Brazil, and I’ll be at DisneylandParis on my 40th birthday with my family (a husband and 3 daughters). May I have my “magical birthday ever”? This include a character? How I order it? We’re ordering a 1day/2parks ticket, and we have a doubt about the time of Paris Express. It leaves Disnenyland at 8pm, is that time AFTER the fireworks and night parade? We’re very excited with this family travel,and we’ll be waiting ansiously for your reply

  2. Wonderful article, please more like this!

    I’ve never seen that castle elevation artwork before, could you post it in a higher resolution? Would love to thoroughly investigate the details of it.

    Kind regards
    Disneyland Paris Treasures

  3. Greate post. Keep writing such kind of information on your blog. Im really impressed by your blog.

  4. Appreciating the time and energy you put into your site and in depth information you present. It’s great to come across a blog every once in a while that isn’t the same out of date rehashed information. Wonderful read! I’ve bookmarked your site and I’m including your RSS feeds to my Google account.|

  5. What’s the point of attracting adults and “reconnecting them with childhooh emotions and memories” if once they’re there you’ll treat them like they’re not welcome?
    Maybe the problem is not our perception is wrong. Maybe the problem is you really don’t want us to go.

  6. There’s a Santa Fe style hotel? Oh my! Will have to go back and stay there! Only hotel I had time to see on my first visit was the Disneyland Hotel on my way into the park to see Captain Eo after it re-opened in June 2010. I was on a one-day visit via the Eurostar from London (on holiday there from Australia) so very limited time – too limited. But I loved it.

  7. I’ve been 4 times to Disneyland Paris in the last 3 years and each time the service has been absolutely dredful and not even apologetic – would love to see how this changes.

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  12. Also my question:-) Is there a way to buy something although i’m not working at Disneyland Paris?

  13. So, so sad to see this icon show close! I first saw it in California in 1987 and was blown away by what was then incredible 3D technology, as well as Michael’s performance. When I visited Disneyland Paris for the first (and thus far, only) time on 24 June 2010 I was on a EuroStar day trip to the park from London which I was visiting for Michael Jackson 1st anniversary events with his UK fans. When I heard that Disneyland Paris and other Disney Parks were re-opening the film as a tribute to Michael, I HAD to make the journey across the channel to see it again. Needless to say, I made the most of the opportunity for repeat screenings on that day. And though I’ve since seen it repeatedly in Anaheim and Tokyo (shortly before it closed there last year) I’ll never, ever forget seeing it on the big screen for the first time since the 80s at Disneyland Paris. I’m not sure I want to go back now. 🙁

  14. It’s a shame this classic has to go, really!
    I’m glad I got the chance to experience it once again with the tribute performance.

    It was not quite the same since many of the original effects and the look and feel of the cinema were missing, still the old 3D glasses/technique and and analogue! print/and projector was used, which was and is kind of lazy from Disney. Also, the print was very worn out the last time I’ve seen it and should have been replaced long ago.

    But, still better than no Captain EO.

    Since Captain EO will never return to the Disney parks, please release a worthy blu-ray of this classic masterpiece (in 3D and 2D). I’m sure plenty of Disney-, Michael Jackson-, Anjelica Huston, Franics Ford Coppola- and George Lucas-Fans would buy it in an instant!

    I sure would!

  15. Why oh why is this closing?

    Have seen it several times at Disneyland Paris in the last couple of years and and each showing was packed out! Judging by everyone’s reaction on the way out, the audience clearly loved both the film and its effects.

    Bad decision, Disney 🙁

  16. The reason it has closed is that jardly anyone watches. Figures have dwindled and have been for years. It has been declining in the mast few years. Everyone moans and groans but it costs Disney to keep it running and if the audiences ain’t coming, who can afford to keep it.

  17. between Oxford and CambridgeONSet the price of a $268look on approximately $358 and buyers will flip away. While you are it true the quick gladness in a bestthe states in the nation with such as AC Milan red and black

  18. Would it be possible to meet with some one in hr on the 2nd idecember2015 to discuss student placement with you. Students would be 18 plus studying travel and tourism funded via Erasmus
    Kind regards


  19. We used these just after Christmas. Such a vast improvement since our last visit in summer 2014. Well done! I still had to wait from about 9am to get a good spot in the queue, but then we only waited about 10 minutes in the actual pavilion, as opposed to 70 minutes last time!

  20. We had a wonderfull new years evening at euro disney 2015 – 2016!!!!
    It was fantastic!!
    Thank you!

  21. Will the foliage be refurbished? Many leaves and small branches are missing and spoil the attraction so hopefully these will be refurbished.

  22. Hello We are a family of 4 with my husband and 2 children.I am 32 weeks pregnant.With the easy access card will I have access to attractions with my family.

  23. would changing the perception around DP to attract adults or a particular age groups not be at the expense of other age groups eg kids, teenagers.

  24. What a shame that they cast aside the park’s heritage, people’s memories and their love of DLP by destroying the named stones and replacing them with bland slabs.
    There were a few broken and loose ones, but surely they could have been kept and relayed to a better standard than they had previously.
    It has really dampened our DLP experience. What next? Removal of the castle?

  25. it’sasmallworld is more beautifulthan before.

    I will ride to it’s a smallworld during go to disneyland paris.

  26. i come to disney land for 20 years every year 2or3 times
    i am a real disney fan i collect it also but my complain is this year
    when y order to stay in the hotel why did they not mention
    that there is so many attraction close in the park you mention about the hotel but let also know about what happen in the park
    i hope you understand why i writhe this
    i hope that you will reply
    thanks yolande

  27. I want cast menbers . business chaienge back stage new shw works
    my challenge .
    U.S.A I want art work project menbers.

  28. Hello, I am staying at the Hotel on 9/23/16. That day is my daughter’s birthday. Do you have the opportunity to purchase a cake?

  29. Can anyone help with getting in touch with photopass for Disneyland Paris. Tried sending email through contact us but email keeps coming back undeliverable. All photos are not coming up and need them to find my photos.

  30. Not Impressed! Big Thunder mountain is one of my favorite Disney Rides! Shut! Simlarly, the Star Wars events are apparently unavailable.No mention of these attractions being shut when my booking was made in June. My grandson, for whom we arranged this trip, has extatically reached the height limit, and a star wars addict/devotee will now be denied these pleasures. Will there be a refund/discount offered?

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