In 2010 Disneyland® Paris started an ambitious renovation program for its hotels–the fifth hotel pole in France in size -, and has not stopped since! As of today over 3 000 rooms and bungalows, spread over 4 different establishments, have now been completely thought over, taking into account guest comments, and it has had an immediate effect on their satisfaction. As we continue our series on the Disneyland Paris Hotels, a look into these major works.
The Disneyland Paris hotels had a 75.4% occupancy rate in 2014, superior to the national average and it often goes to 100%. Nevertheless, the group undertook major renovation works as of 2010, in order to reflect the new market tendencies, improve quality standards and further increase guest satisfaction. In doing so the establishments were equally brought up to the most recent standards, in particular in matters of accessibility. Half of the rooms on site have already been rearranged and all of them will be completely new by 2021.
New bungalows at Ranch Davy Crockett
At the Ranch all the first generation bungalows – from 1992- have been replaced. The bungalow park is constantly being renovated and almost all the bungalows on site are third generation; the last units will be changed this year. The new design offers a larger area for children: an individual, safe terrace with double sliding doors. There are now 12 bungalows adapted to persons with a handicap which have contributed to a new 22 point increase in our guest satisfaction rate.
New rooms and services at Disney’s Sequoia Lodge
Between 2011 and 2012, the 1 001 rooms at Disney’s Sequoia Lodge were completely ‘’reimagined’’. Disney characters were discreetly added to the décor –to meet guest requests-, and all the furniture was modernized with noble materials, in new warm and elegant tones and lines, while keeping their Art & Craft style. Consequently, even the bedrooms seem to hold more light. Artistic Director Sylvie Massara took care that the hotel would be homogeneous, since the common areas were treated in the same manner, including the rug and the carpets which were all changed and redesigned. The outside of the hotel enjoyed the same care: it was all repainted and the facades were replaced with more sustainable materials.
The greatest addition brought about by this renovation has been the creation of the Golden Forest Lounge, an eating area set exclusively for the clients of the Golden Forest Club. This new “concierge” service which already existed at the Disneyland Hotel and at Disney’s Hotel New York, also offers a private reception area and a luggage service. Shortly after the works were completed guest satisfaction went up 13 points.
Cars glides into Disney’s Hotel Santa Fe
Once Disney’s Sequoia Lodge was completed, Sylvie Massara and her teams tackled the design of Disney’s Hotel Santa Fe, one of the economy hotels at Disneyland Paris. The renovation of the 1 000 hotel rooms was completed by 2013. Sylvie added some touches to the original theme, the famous Route 66. Very naturally the Disney·Pixar “Cars” franchise was chosen as the theme for the bedrooms and the common areas of the hotel, which became more colorful and more attractive for children. Certain rooms were brought together to form family suites, and other larger ones were arranged to be accessible for persons with disabilities.
The landscape was also an important focus in 2014, and the Nature and Environment teams came in to help. Consequently, the vegetation is typical of the desert of the American South-West, as well as the winding roads and the electricity posts directly inspired from the movie Cars. The buildings were repainted with new, warmer colors, while decorative guardrails were put in to create a clear magical atmosphere as night falls. Following the renovation of Disney’s Sequoia Lodge, that of Disney’s Hotel Santa Fe has been a real success with our guests and here too their satisfaction rate has gone up 11 points!
Gilles Nicoulaud, Director FAM Construction & Engineering, says “the works undertaken have been and are a real challenge since they remain open 7 / 7 and our guests’ experience could suffer from this. Our operational teams help us limit the inconveniences as much as possible. Furthermore, to shift from one project to another without a moment to breath, is very ambitious. But we are truly encouraged by our guests’ comments when they discover these brand new hotels. All the efforts are worth it!”
In our next edition discover with us the works at Disney’s Newport Bay Club, the largest hotel at Disneyland Paris, as they are still taking place.