The Disneyland Paris Hotels #3: half of the hotel pole has already been renovated!

In 2010 Disneyland® Paris started an ambitious renovation program for its hotels–the fifth hotel pole in France in size -, and has not stopped since! As of today over 3 000 rooms and bungalows, spread over 4 different establishments, have now been completely thought over, taking into account guest comments, and it has had an immediate effect on their satisfaction. As we continue our series on the Disneyland Paris Hotels, a look into these major works.

The Disneyland Paris hotels had a 75.4% occupancy rate in 2014, superior to the national average and it often goes to 100%. Nevertheless, the group undertook major renovation works as of 2010, in order to reflect the new market tendencies, improve quality standards and further increase guest satisfaction. In doing so the establishments were equally brought up to the most recent standards, in particular in matters of accessibility. Half of the rooms on site have already been rearranged and all of them will be completely new by 2021.

New bungalows at Ranch Davy Crockett

At the Ranch all the first generation bungalows – from 1992- have been replaced. The bungalow park is constantly being renovated and almost all the bungalows on site are third generation; the last units will be changed this year. The new design offers a larger area for children: an individual, safe terrace with double sliding doors.  There are now 12 bungalows adapted to persons with a handicap which have contributed to a new 22 point increase in our guest satisfaction rate.

New rooms and services at Disney’s Sequoia Lodge

Between 2011 and 2012, the 1 001 rooms at Disney’s Sequoia Lodge were completely ‘’reimagined’’. Disney characters were discreetly added to the décor –to meet guest requests-, and all the furniture was modernized with noble materials, in new warm and elegant tones and lines, while keeping their Art & Craft style. Consequently, even the bedrooms seem to hold more light. Artistic Director Sylvie Massara took care that the hotel would be homogeneous, since the common areas were treated in the same manner, including the rug and the carpets which were all changed and redesigned. The outside of the hotel enjoyed the same care: it was all repainted and the facades were replaced with more sustainable materials.

The greatest addition brought about by this renovation has been the creation of the Golden Forest Lounge, an eating area set exclusively for the clients of the Golden Forest Club. This new “concierge” service which already existed at the Disneyland Hotel and at Disney’s Hotel New York, also offers a private reception area and a luggage service. Shortly after the works were completed guest satisfaction went up 13 points.

Cars glides into Disney’s Hotel Santa Fe

Once Disney’s Sequoia Lodge was completed, Sylvie Massara and her teams tackled the design of Disney’s Hotel Santa Fe, one of the economy hotels at Disneyland Paris. The renovation of the 1 000 hotel rooms was completed by 2013. Sylvie added some touches to the original theme, the famous Route 66. Very naturally the Disney·Pixar “Cars” franchise was chosen as the theme for the bedrooms and the common areas of the hotel, which became more colorful and more attractive for children. Certain rooms were brought together to form family suites, and other larger ones were arranged to be accessible for persons with disabilities.

The landscape was also an important focus in 2014, and the Nature and Environment teams came in to help. Consequently, the vegetation is typical of the desert of the American South-West, as well as the winding roads and the electricity posts directly inspired from the movie Cars. The buildings were repainted with new, warmer colors, while decorative guardrails were put in to create a clear magical atmosphere as night falls. Following the renovation of Disney’s Sequoia Lodge, that of Disney’s Hotel Santa Fe has been a real success with our guests and here too their satisfaction rate has gone up 11 points!

Gilles Nicoulaud, Director FAM Construction & Engineering, says “the works undertaken have been and are a real challenge since they remain open 7 / 7 and our guests’ experience could suffer from this. Our operational teams help us limit the inconveniences as much as possible. Furthermore, to shift from one project to another without a moment to breath, is very ambitious. But we are truly encouraged by our guests’ comments when they discover these brand new hotels. All the efforts are worth it!”

In our next edition discover with us the works at Disney’s Newport Bay Club, the largest hotel at Disneyland Paris, as they are still taking place.

1 thought on “The Disneyland Paris Hotels #3: half of the hotel pole has already been renovated!”

  1. Hi, there! I’m from Brazil, and I’ll be at DisneylandParis on my 40th birthday with my family (a husband and 3 daughters). May I have my “magical birthday ever”? This include a character? How I order it? We’re ordering a 1day/2parks ticket, and we have a doubt about the time of Paris Express. It leaves Disnenyland at 8pm, is that time AFTER the fireworks and night parade? We’re very excited with this family travel,and we’ll be waiting ansiously for your reply

  2. Wonderful article, please more like this!

    I’ve never seen that castle elevation artwork before, could you post it in a higher resolution? Would love to thoroughly investigate the details of it.

    Kind regards
    Disneyland Paris Treasures

  3. Greate post. Keep writing such kind of information on your blog. Im really impressed by your blog.

  4. Appreciating the time and energy you put into your site and in depth information you present. It’s great to come across a blog every once in a while that isn’t the same out of date rehashed information. Wonderful read! I’ve bookmarked your site and I’m including your RSS feeds to my Google account.|

  5. What’s the point of attracting adults and “reconnecting them with childhooh emotions and memories” if once they’re there you’ll treat them like they’re not welcome?
    Maybe the problem is not our perception is wrong. Maybe the problem is you really don’t want us to go.

  6. There’s a Santa Fe style hotel? Oh my! Will have to go back and stay there! Only hotel I had time to see on my first visit was the Disneyland Hotel on my way into the park to see Captain Eo after it re-opened in June 2010. I was on a one-day visit via the Eurostar from London (on holiday there from Australia) so very limited time – too limited. But I loved it.

  7. I’ve been 4 times to Disneyland Paris in the last 3 years and each time the service has been absolutely dredful and not even apologetic – would love to see how this changes.

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  12. Also my question:-) Is there a way to buy something although i’m not working at Disneyland Paris?

  13. So, so sad to see this icon show close! I first saw it in California in 1987 and was blown away by what was then incredible 3D technology, as well as Michael’s performance. When I visited Disneyland Paris for the first (and thus far, only) time on 24 June 2010 I was on a EuroStar day trip to the park from London which I was visiting for Michael Jackson 1st anniversary events with his UK fans. When I heard that Disneyland Paris and other Disney Parks were re-opening the film as a tribute to Michael, I HAD to make the journey across the channel to see it again. Needless to say, I made the most of the opportunity for repeat screenings on that day. And though I’ve since seen it repeatedly in Anaheim and Tokyo (shortly before it closed there last year) I’ll never, ever forget seeing it on the big screen for the first time since the 80s at Disneyland Paris. I’m not sure I want to go back now. 🙁

  14. It’s a shame this classic has to go, really!
    I’m glad I got the chance to experience it once again with the tribute performance.

    It was not quite the same since many of the original effects and the look and feel of the cinema were missing, still the old 3D glasses/technique and and analogue! print/and projector was used, which was and is kind of lazy from Disney. Also, the print was very worn out the last time I’ve seen it and should have been replaced long ago.

    But, still better than no Captain EO.

    Since Captain EO will never return to the Disney parks, please release a worthy blu-ray of this classic masterpiece (in 3D and 2D). I’m sure plenty of Disney-, Michael Jackson-, Anjelica Huston, Franics Ford Coppola- and George Lucas-Fans would buy it in an instant!

    I sure would!

  15. Why oh why is this closing?

    Have seen it several times at Disneyland Paris in the last couple of years and and each showing was packed out! Judging by everyone’s reaction on the way out, the audience clearly loved both the film and its effects.

    Bad decision, Disney 🙁

  16. The reason it has closed is that jardly anyone watches. Figures have dwindled and have been for years. It has been declining in the mast few years. Everyone moans and groans but it costs Disney to keep it running and if the audiences ain’t coming, who can afford to keep it.

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  18. Would it be possible to meet with some one in hr on the 2nd idecember2015 to discuss student placement with you. Students would be 18 plus studying travel and tourism funded via Erasmus
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  19. We used these just after Christmas. Such a vast improvement since our last visit in summer 2014. Well done! I still had to wait from about 9am to get a good spot in the queue, but then we only waited about 10 minutes in the actual pavilion, as opposed to 70 minutes last time!

  20. We had a wonderfull new years evening at euro disney 2015 – 2016!!!!
    It was fantastic!!
    Thank you!

  21. Will the foliage be refurbished? Many leaves and small branches are missing and spoil the attraction so hopefully these will be refurbished.

  22. Hello We are a family of 4 with my husband and 2 children.I am 32 weeks pregnant.With the easy access card will I have access to attractions with my family.

  23. would changing the perception around DP to attract adults or a particular age groups not be at the expense of other age groups eg kids, teenagers.

  24. What a shame that they cast aside the park’s heritage, people’s memories and their love of DLP by destroying the named stones and replacing them with bland slabs.
    There were a few broken and loose ones, but surely they could have been kept and relayed to a better standard than they had previously.
    It has really dampened our DLP experience. What next? Removal of the castle?

  25. it’sasmallworld is more beautifulthan before.

    I will ride to it’s a smallworld during go to disneyland paris.

  26. i come to disney land for 20 years every year 2or3 times
    i am a real disney fan i collect it also but my complain is this year
    when y order to stay in the hotel why did they not mention
    that there is so many attraction close in the park you mention about the hotel but let also know about what happen in the park
    i hope you understand why i writhe this
    i hope that you will reply
    thanks yolande

  27. I want cast menbers . business chaienge back stage new shw works
    my challenge .
    U.S.A I want art work project menbers.

  28. Hello, I am staying at the Hotel on 9/23/16. That day is my daughter’s birthday. Do you have the opportunity to purchase a cake?

  29. Can anyone help with getting in touch with photopass for Disneyland Paris. Tried sending email through contact us but email keeps coming back undeliverable. All photos are not coming up and need them to find my photos.

  30. Not Impressed! Big Thunder mountain is one of my favorite Disney Rides! Shut! Simlarly, the Star Wars events are apparently unavailable.No mention of these attractions being shut when my booking was made in June. My grandson, for whom we arranged this trip, has extatically reached the height limit, and a star wars addict/devotee will now be denied these pleasures. Will there be a refund/discount offered?

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