While Disneyland® Paris is currently undergoing major refurbishment works aimed at improving the Guests’ experience, the maintenance teams have started two new efforts to bolster the upkeep of the parks attractions and installations. We recently met with them to discuss these projects.
It is very early Friday morning, and while Disneyland Park is still closed to visitors, the Maintenance and Walt Disney Imagineering Creative teams meet in front of the Autopia attraction, for a complete tour of the attraction, from the queue line to the boarding area. A ride aboard the vehicles is also planned, but it is not really about having fun: the thorough inspection, from the paint on the railings to the animation of effects, and the cleanliness of the decor, is part of a new process of evaluation of the show quality.
After Autopia, the group gears towards Les Mystères du Nautilus. Again, each category (queue, sets, special effects, audio, general quality) has its rating system, and the results will allow for a better developed prioritisation of maintenance interventions to improve the quality of the Guest experience.
“Implementing an Attraction Show Quality Index has allowed FOS maintenance and Walt Disney Imagineering-SQS teams to monitor and measure the quality of the shows provided for our Guests on a more regular basis, and to prioritise actions to be carried out. The index is the responsibility of each lands’ maintenance managers, and is not a substitute for the regular checks carried out by the operational teams, or the detailed Show Reviews done by Walt Disney Imagineering. Indeed, it is complementary.” explains David Dunwoodie, Vice President Infrastructure and Buildings, Investments and Projects. Each week, 2 to 3 attractions are checked depending on their size and complexity, throughout the whole year.
At the same time, an internal programme called “Brush & Roll” has been launched in Disneyland Park, with the aim of continually maintaining the areas of the park that are considered “hi-touch”. A dedicated team headed by Central Shops is now in charge of repairing and repainting the most visible items the visitors come into contact with (lower façades, doors, barriers, props, etc.). This programme will be rolled out gradually at the Disneyland Park and is being assessed for other areas of the resort.