Meet the new Disneyland Paris Ambassadors

On 3 October 2014, after a month of interviews, tests and training courses, Sonia Demay and Romina Grochow were named 2015/2016 Disneyland® Paris  Ambassadors. This was to be the first step in an adventure which officially began this 1st January. Combining tradition, heritage and modernity, Sonia and Romina, who now represent all Disneyland Paris Cast Members, prepared for this unique program that goes back to Walt Disney himself.

The first steps

Romina will never forget 3 October 2014. “When I heard my name I had trouble understanding what was actually happening to me. Even though I had been prepared, it is a true festival of emotions. You are immediately picked up in a swirl with the first interviews, an official photograph in front of Sleeping Beauty Castle, a pre-parade in front of thousands of guests in the park.” On that day, 17 Ambassadors who contributed to the history of Disneyland Paris were present for the 50th Anniversary of the programme. “We all had lunch together after meeting with Tom Wolber, our President. The exchange was very enriching. At that moment we felt the responsibility we had taken upon our shoulders. To be Ambassador for a Disney destination for the next two years is a unique opportunity” Sonia confides.

For nearly a month she and Romina went back to their former jobs: Sonia in charge of Products at the Merchandise division, and Romina as Receptionist and Concierge at the Castle Club of the Disneyland Hotel. On 1st November they began their “shadow” period, two months during which they would train next to the Ambassadors at the time, Jonathan Rabeute and Antonella Giallombardo. That period was determining to settle in and understand the diversity of their missions at a daily level before the final transfer at the end of the year.

The initiating trip to the U.S.A.

The traditional discovery trip to the American Disney parks remains one of the key moments. Sonia and Romina joined the other new Ambassadors and spent ten days with them at Disneyland Resort in California, then Walt Disney World in Florida, for a programme enriched with encounters, training courses and discoveries. One does not improvise the part of an Ambassador. They took courses to learn to talk in public, to meet journalists, write speeches, as well as in-depth courses on the Disney history and its heritage. Each day offered an opportunity to interact with the teams in the parks and backstage, which helped assess the whole organisation and the roles each one represents. The stay also included a visit to the Disney Studios in Burbank, and the headquarters of Walt Disney Imagineering in Glendale. Their fondest memory is the discovery of the future projects for the parks throughout the world, only to be topped by the moving visit of Walt Disney’s private apartment in Disneyland, which to date has remained furnished and decorated as it was.

“I truly felt the ‘Disney family’ spirit during this trip. We came from all walks of life and yet we became very close during those ten days. It’s incredible”, Romina remembers. “One can’t imagine all that goes on at Disney, elsewhere: whether it’s in Hawaii, Tokyo, and now even in Shanghai. But during that period we discovered all those colleagues who, like us, dreamt of being an Ambassador”, Sonia adds before adding, “We also saw all those guests who come from the world over, who are touched by Disney and who recognised us in the park while we had only been named a few weeks earlier. That’s when we understood the strength of this company.”

Preparing the role

As soon as they returned to France, Romina and Sonia were plunged into the daily role of an Ambassador. They are everywhere, whether conducting a ceremony in honour of Cast Member seniority, inaugurating a new boutique on Place de Rémy or a break-room backstage, participating in training courses on the art of service and entertainment, visiting a hospital with the Disney VoluntEARS, looking in on Cast Members on New year’s Day or welcoming underprivileged children for a day of solidarity at Christmas time. They were present everywhere and have progressively gained autonomy as Jonathan and Antonella soon let them on their own.

They stood by us to the end, over the telephone, by email and in spite of their own new activities.  We know they will be by our side if we need them. The Ambassadors are a united family. We sincerely wish to thank them. Now we must live up to what is expected of our role”, Romina insists, smiling. She remembers January 1 perfectly, when she and Sonia officially became the new Disneyland Paris Ambassadors. “As I changed the profile and cover photographs of our official Facebook page on that holiday, it really hit me. It was our turn. The ball was in our court.”

The Ambassadors can suggest and carry projects all along their mandate, and they all wish above all to leave their footprint in this historical tradition. The notion of a family impressed them, and Sonia and Romina already have ideas to draw in their colleagues from the world over to engage them and have them work in synergy on various projects. They also want to continue meeting guests, fans, and of course the Cast Members. “They are the heart of this company. We want to continue putting them forward, working with them and show the added value they are to the company.”

Good luck to Sonia and Romina in these new roles!

1 thought on “Meet the new Disneyland Paris Ambassadors”

  1. Hi, there! I’m from Brazil, and I’ll be at DisneylandParis on my 40th birthday with my family (a husband and 3 daughters). May I have my “magical birthday ever”? This include a character? How I order it? We’re ordering a 1day/2parks ticket, and we have a doubt about the time of Paris Express. It leaves Disnenyland at 8pm, is that time AFTER the fireworks and night parade? We’re very excited with this family travel,and we’ll be waiting ansiously for your reply

  2. Wonderful article, please more like this!

    I’ve never seen that castle elevation artwork before, could you post it in a higher resolution? Would love to thoroughly investigate the details of it.

    Kind regards
    Disneyland Paris Treasures

  3. Greate post. Keep writing such kind of information on your blog. Im really impressed by your blog.

  4. Appreciating the time and energy you put into your site and in depth information you present. It’s great to come across a blog every once in a while that isn’t the same out of date rehashed information. Wonderful read! I’ve bookmarked your site and I’m including your RSS feeds to my Google account.|

  5. What’s the point of attracting adults and “reconnecting them with childhooh emotions and memories” if once they’re there you’ll treat them like they’re not welcome?
    Maybe the problem is not our perception is wrong. Maybe the problem is you really don’t want us to go.

  6. There’s a Santa Fe style hotel? Oh my! Will have to go back and stay there! Only hotel I had time to see on my first visit was the Disneyland Hotel on my way into the park to see Captain Eo after it re-opened in June 2010. I was on a one-day visit via the Eurostar from London (on holiday there from Australia) so very limited time – too limited. But I loved it.

  7. I’ve been 4 times to Disneyland Paris in the last 3 years and each time the service has been absolutely dredful and not even apologetic – would love to see how this changes.

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  12. Also my question:-) Is there a way to buy something although i’m not working at Disneyland Paris?

  13. So, so sad to see this icon show close! I first saw it in California in 1987 and was blown away by what was then incredible 3D technology, as well as Michael’s performance. When I visited Disneyland Paris for the first (and thus far, only) time on 24 June 2010 I was on a EuroStar day trip to the park from London which I was visiting for Michael Jackson 1st anniversary events with his UK fans. When I heard that Disneyland Paris and other Disney Parks were re-opening the film as a tribute to Michael, I HAD to make the journey across the channel to see it again. Needless to say, I made the most of the opportunity for repeat screenings on that day. And though I’ve since seen it repeatedly in Anaheim and Tokyo (shortly before it closed there last year) I’ll never, ever forget seeing it on the big screen for the first time since the 80s at Disneyland Paris. I’m not sure I want to go back now. 🙁

  14. It’s a shame this classic has to go, really!
    I’m glad I got the chance to experience it once again with the tribute performance.

    It was not quite the same since many of the original effects and the look and feel of the cinema were missing, still the old 3D glasses/technique and and analogue! print/and projector was used, which was and is kind of lazy from Disney. Also, the print was very worn out the last time I’ve seen it and should have been replaced long ago.

    But, still better than no Captain EO.

    Since Captain EO will never return to the Disney parks, please release a worthy blu-ray of this classic masterpiece (in 3D and 2D). I’m sure plenty of Disney-, Michael Jackson-, Anjelica Huston, Franics Ford Coppola- and George Lucas-Fans would buy it in an instant!

    I sure would!

  15. Why oh why is this closing?

    Have seen it several times at Disneyland Paris in the last couple of years and and each showing was packed out! Judging by everyone’s reaction on the way out, the audience clearly loved both the film and its effects.

    Bad decision, Disney 🙁

  16. The reason it has closed is that jardly anyone watches. Figures have dwindled and have been for years. It has been declining in the mast few years. Everyone moans and groans but it costs Disney to keep it running and if the audiences ain’t coming, who can afford to keep it.

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  18. Would it be possible to meet with some one in hr on the 2nd idecember2015 to discuss student placement with you. Students would be 18 plus studying travel and tourism funded via Erasmus
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  19. We used these just after Christmas. Such a vast improvement since our last visit in summer 2014. Well done! I still had to wait from about 9am to get a good spot in the queue, but then we only waited about 10 minutes in the actual pavilion, as opposed to 70 minutes last time!

  20. We had a wonderfull new years evening at euro disney 2015 – 2016!!!!
    It was fantastic!!
    Thank you!

  21. Will the foliage be refurbished? Many leaves and small branches are missing and spoil the attraction so hopefully these will be refurbished.

  22. Hello We are a family of 4 with my husband and 2 children.I am 32 weeks pregnant.With the easy access card will I have access to attractions with my family.

  23. would changing the perception around DP to attract adults or a particular age groups not be at the expense of other age groups eg kids, teenagers.

  24. What a shame that they cast aside the park’s heritage, people’s memories and their love of DLP by destroying the named stones and replacing them with bland slabs.
    There were a few broken and loose ones, but surely they could have been kept and relayed to a better standard than they had previously.
    It has really dampened our DLP experience. What next? Removal of the castle?

  25. it’sasmallworld is more beautifulthan before.

    I will ride to it’s a smallworld during go to disneyland paris.

  26. i come to disney land for 20 years every year 2or3 times
    i am a real disney fan i collect it also but my complain is this year
    when y order to stay in the hotel why did they not mention
    that there is so many attraction close in the park you mention about the hotel but let also know about what happen in the park
    i hope you understand why i writhe this
    i hope that you will reply
    thanks yolande

  27. I want cast menbers . business chaienge back stage new shw works
    my challenge .
    U.S.A I want art work project menbers.

  28. Hello, I am staying at the Hotel on 9/23/16. That day is my daughter’s birthday. Do you have the opportunity to purchase a cake?

  29. Can anyone help with getting in touch with photopass for Disneyland Paris. Tried sending email through contact us but email keeps coming back undeliverable. All photos are not coming up and need them to find my photos.

  30. Not Impressed! Big Thunder mountain is one of my favorite Disney Rides! Shut! Simlarly, the Star Wars events are apparently unavailable.No mention of these attractions being shut when my booking was made in June. My grandson, for whom we arranged this trip, has extatically reached the height limit, and a star wars addict/devotee will now be denied these pleasures. Will there be a refund/discount offered?

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