Accessibility at Disneyland Paris

Accessibility at Disneyland Paris

At Disneyland Paris, we welcome more than 110,000 guests with disabilities each year and are committed to providing a safe and accessible environment for all guests. To do this, we work with authorities and experts to ensure our facilities reflect our longstanding commitment to accessibility. We also have a keen focus on diversity and inclusion and strive to offer an environment for both our guests and cast members, regardless of disability type.

Holding the “Tourism & Handicap” label since July 2004, our destination is recognized for its accessibility in full compliance with French legislation, in some cases going above and beyond these norms for the services we provide [1].

From the beginning, we have engaged in dialogue with a wide network of associations representing the disabled and continue to work with experts year-round to provide every disabled guest with the means to appreciate his or her stay to the fullest. Information and services are available every step of the way, from the Disneyland Paris website, our reservation center, and Disney Parks Accessibility Maps to dedicated access cards and adapted rooms in our hotels.

We are constantly adding new services to address a diverse range of needs for an exceptional guest experience. For example, guests can now discover weekend performances of “The Lion King: Rhythms of the Pride Lands” show in chansigne (see photos above), an artistic form of expression in French sign language, on the heels of our successful show “Mickey and the Magician” narrated in French sign language and awarded a special prize by “Tourism & Handicap” in June 2018. Among the numerous improvements we implemented in 2018 were the addition of after-sales service in French sign language at the Reservation Center [2] and the recruitment of additional cast members for our emergency services to allow a greater number of guests with disabilities to enjoy an attraction at once. Since 2015, we have put in place our Programmed Accessibility Agenda consisting of infrastructure renovation, personnel training and measures for compensation. Beyond this, there are numerous services available to guests including an easy-access pathway in both parks, hearing-impairment kits, seats for lowering guests into swimming pools and reserved areas at all shows to name a few.

Additionally, with the Disneyland Paris Run Weekend, the company continues to help change the perspective of disabilities through sport.  This compelling event held every year combines the magic of Disney Parks with foot racing. It includes several races, for all ages and levels, from 100-meter races for kids to a half-marathon, and these athletic challenges are accessible to everyone.

Training of our cast members is also an integral part of our accessibility program. We have developed a dynamic policy of training and awareness to integrate consideration for disability issues throughout the careers of our cast members in contact with guests.

We also recruit Cast Members with disabilities to all types of roles, according to their skills and their unique needs. Since our opening nearly 30 years ago, we have worked to offer employment to people with disabilities.  Our Mission Handicap service aims to improve the integration into the company, support the professional growth and safeguard the jobs of disabled cast members. Today, we have over 800 cast members with disabilities across all lines of business, including roles where they interact regularly with guests.

At Disneyland Paris, magic is for everyone. We are always listening to our guests, learning from our partners and the many experts we work with on this topic, to push ourselves every day to make Disneyland Paris a more inclusive and accessible resort for everyone.

For more information, please visit our dedicated webpage for Visitors with Disabilities or Special Needs.

[1] For example, even though the law only requires hearing loops for the hearing disabled to be made available at our destination’s welcome desks and theaters, we take extra care to provide hearing loops at certain shop and restaurant registers as well.

[2] From Monday to Friday 10 AM to 4 PM