On 8 March 2016, the largest hotel at Disneyland Paris has officially gone up in standard, to a 4-star hotel. This new classification is a reward after the months of renovation it has undergone, as it has improved its offer, both in terms of the services offered as well as in hospitality.
A strict selection
In order to be given the 4th star the hotel needed to fill 246 criteria, and validate at least 226 points. The candidacy with the independant and official organization Atout France was filed last September. The criteria the hotel needed to meet, and the information to fill were very specific (size of the rooms and the public areas, room service, services offered to disabled people, presence of WiFi etc.) and this represented a big challenge for a resort this size. Once the independant organization looked at the case and validated it, it sent a “mystery client” to check everything down to the slightest detail.
The visit includes measuring 66 rooms representing all of what the hotel offers, as well as the exact number of balconies, terraces and gardens. Even the number of elevators was taken into account! While installations such as the pool and restaurants were rigorously tested and measured, the hospitality offered by Cast Members, as well as their knowledge of the job were analyzed through a series of questions. “After many hours of audit, it is with some pride that we heard the compliments of the inspector as to the high quality of our hotel and the level of excellence delivered by our employees,” says Marco Bernini, Director of the hotel.
Services to the guests increase constantly
To accompany this quality promotion all the Cast Members of Disney’s Newport Bay Club are currently being given specific training to reinforce their sense of hospitality. Their management asked for this training given by specialists of the luxury hotel sector in order to ensure their service is always personalized and focused on the guests.
Indeed, the service offer improved to the level required for 4-star hotels, such as tea and coffee served in every room, a groom service, improved breakfast, a new range of bed linen and bathroom towels, and of course the new executive floors – the Compass Club – with a dedicated booking counter and a private lounge. The hotel was completely renovated since 2013, with a much warmer design for greater comfort.
During the unveiling of the 4-star plaque, Marco Bernini underlined the symbolic threshold the distinction represents for the hotel, which is currently going through its last refurbishment phase and declared, “I wish to thank all those who participated in any way in this great project; I am proud of the professionalism, spirit of solidarity, initiative and dedication shown by my teams to carry it out. For us it fully symbolizes our dedication to improve the global experience offered to all our visitors.”
In order to preserve its 4th star and protect the quality in the long-term, the hotel will gladly comply with the legal obligation and file a new request every 5 years.